Inside Sales Support Representative
Lenovo
General Information Req # WD00081122 Career area: Sales Support Country/Region: India State: Karnataka City: BANGALORE Date: Friday, April 11, 2025 Working time: Full-time Additional Locations: * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Collaborate with Sales, Partners, Finance, and Logistics teams. Strong communication skills—both verbal and written—are essential, as the role involves engaging with stakeholders via calls, emails, and instant messaging to resolve issues.Possess sound knowledge of the Quote-to-Order process.Work effectively with team members to address and resolve partner-related issues. Analyze root causes and propose potential solutions for discussion with team leads or managers.Manage Credit/CMR setup, including obtaining credit approvals and CMR creation in the system for direct order processing.Submit pricing requests in D365 based on inputs from Sales and Inside Sales Representatives.Handle MTM creation to ensure part number readiness in the system for order placement.Submit contract requests in D365/CRM aligned with PO and pricing approvals provided by Sales.Facilitate order loading by sharing POs, contracts, and relevant documents with Order Desk/Distributors/Business Partners, and follow up until sales order creation.Support the sales/ ISR to achieve their weekly commit.Assist Sales Managers/Regional Sales Managers in addressing customer queries related to order status, delivery updates, and other concerns.Demonstrate strong decision-making skills, especially in analytical tasks that require independent judgment.Prioritize and process requests within agreed Turnaround Time (TAT). As this is a global role, flexibility to attend calls during non-standard hours may be required.Ensure KPIs related to productivity, accuracy, and TAT are consistently met.Provide support during quarter-end and month-end peaks to manage increased workloads effectively.Participate in projects and programs assigned as part of additional responsibilities. Additional Locations: * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative. Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment. Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Collaborate with Sales, Partners, Finance, and Logistics teams. Strong communication skills—both verbal and written—are essential, as the role involves engaging with stakeholders via calls, emails, and instant messaging to resolve issues.Possess sound knowledge of the Quote-to-Order process.Work effectively with team members to address and resolve partner-related issues. Analyze root causes and propose potential solutions for discussion with team leads or managers.Manage Credit/CMR setup, including obtaining credit approvals and CMR creation in the system for direct order processing.Submit pricing requests in D365 based on inputs from Sales and Inside Sales Representatives.Handle MTM creation to ensure part number readiness in the system for order placement.Submit contract requests in D365/CRM aligned with PO and pricing approvals provided by Sales.Facilitate order loading by sharing POs, contracts, and relevant documents with Order Desk/Distributors/Business Partners, and follow up until sales order creation.Support the sales/ ISR to achieve their weekly commit.Assist Sales Managers/Regional Sales Managers in addressing customer queries related to order status, delivery updates, and other concerns.Demonstrate strong decision-making skills, especially in analytical tasks that require independent judgment.Prioritize and process requests within agreed Turnaround Time (TAT). As this is a global role, flexibility to attend calls during non-standard hours may be required.Ensure KPIs related to productivity, accuracy, and TAT are consistently met.Provide support during quarter-end and month-end peaks to manage increased workloads effectively.Participate in projects and programs assigned as part of additional responsibilities. Additional Locations: * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative. Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment. Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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