Job Summary
Job DescriptionWho We Are
We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
Focus of the Role
As an Inside Sales Support Specialist, you play a key role in delivering a great experience for Telstra’s customers. You use your significant expertise and experience in customer service and Telstra’s products, services and processes to support service centre managers and team members to deliver a seamless service.
The team supports both local and international clients i.e APAC, EMEA and Americas, hence you will have to follow the time zone depending on your assigned region.
What We Offer
Flex appeal: choose where, when and how you workPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Medical insurance coverage for you and your loved ones.What You’ll Do
As an Inside Sales Support Specialist, you use your excellent customer service skills to deliver against the following responsibilities:
Acting as the key interface and point of contact for your customer portfolio, you actively contribute to the establishment of efficient and effective operational processes and systems that accomplish goals and enhance customer satisfaction.Leverage your experience as a subject matter expert to participate in continuous improvement initiatives by supporting the design of new customer experience processes for our customers.Apply a deep understanding of business processes and systems to ensure evolving company objectives are achieved.Contribute to the delivery of the strategy of the customer engagement in your portfolio, including the managing the end-to-end account management of simplex and complex customer requests.Leverage time management skills to manage and prioritise customer requests whilst ensuring attention to detail and quality.Authentically collaborate with stakeholders to consult and/or influence recommendations which achieve greater customer experience outcomes.Actively model continuous learning by maintain your expertise in products, services, processes and systems, including new tools and technologies related to customer experience.Build peer relationships to encourage teamwork and better achieve customer outcomes; helping your peers to provide and receive feedback with one another, enhancing yours and their professional growthAbout You
To be successful in this role, you must have the following skills and experiences:
At least 3-5 years of experience and background in lead acquisition and cold calling.Good customer relationship managementExcellent stakeholder management skillsExceptional communication skillsBusiness acumenAbility to work and collaborate in a team environmentAttention to detailWillingness to work on different time zones as per business need.If you are looking to take the next step in your career, we want to hear from you!
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.