What’s the job?

Inside Sales Activities – 50%

Responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams

Must be agile and adapt within any environment while also maintaining a level of authority

Assist with territory support for outside sales team

Follow up and distribute leads that are provided to the Inside Sales team from other departments

Help connect homeowners, contractors, and distributors with the correct parties

Promote CertainTeed products and help build relationships with customers

Attend trade shows and events that rely on an Inside Sales presence

Increase lead generation by seeking new opportunities in assigned region or working with outside sales teams

Outbound calling, emailing, and following up on existing leads

Inside Sales Support – 30%

Ensure all team leads are followed up with in a timely manner

Data quality scores are maintained, and leads have appropriate activities on them by Inside Sales Representatives

Proactively communicate with the CRM team on ways to improve workflow

Run monthly reports on lead and activity data for the Inside Sales Representatives

Communicate with businesses on the leads received for their sales teams

Collaborate with the Inside Sales Manager and business leaders on how to improve lead data

Help maintain service levels to track monthly KPI’s

Ensure accurate and up-to-date information on prospects and customers

Help identify trends, patterns, and opportunities in the CRM system

Onboarding & Continuous Training – 15%

Assist with onboarding and training new employees on department policies and procedures.

Create and document policies and procedures as needed

Stay current on product knowledge across all businesses and help communicate changes to Inside Sales Representatives

Continuous training on CRM updates and internal platforms

Teach and train team and other departments on workflow changes

Produce documentation on any changes or adjustments to department policy and procedures

Empower the team to take initiative on projects and collaborate within their designated regions

Employee Growth and Management – 5%

Assist the Inside Sales Manager with recruitment and actively seek promotions for Inside Sales Representatives who are excelling in their career

Support the Inside Sales Representatives who are struggling to help find ways to improve work

Help find new ways to grow the Inside Sales teams bandwidth

Assist with outreach to all businesses on how Inside Sales can be an asset to them

In the absence of the Inside Sales manager, the Team Lead will step in to support the team

Support the Inside Sales Manager lead projects as needed

Maintain department schedules

First line of communication for management on issues with external customers

Assist with coaching, evaluating, and monitoring Inside Sales Representatives

Help develop ways to meet and surpass the team’s goals and objectives