Inside Sales Team Leader - Europe & Africa
Location
Warsaw, hybrid working model.
About Us
At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce, including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities.
Job Summary
Ingersoll Rand is seeking a seasoned inside sales leader to lead our customer focused inside sales team. This hybrid position is a chance to build a local team to be the first point of contact for external leads coming into the business for our Precision Technology brands. The team leader will be responsible for qualifying high-potential leads, driving a positive Net Promoter Score, and improving lead handoff and closing processes with our internal sales teams and external channel partners. These efforts will aim to increase the lead conversion rate. The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problemsolving. In this role, you will have the opportunity to interact with, qualify, and nurture leads. Additionally, you will recruit and hire an inside sales specialist in the short term, with the potential to expand the team further based on successful results and budget availability.
Responsibilities Lead response: Serve as the initial point of contact for website-generated leads, assess their potential using BANT qualification, and swiftly direct them to the appropriate party for quote, initial technical support with follow-up for commercial intent, or disqualification. Ensure consistent, positive customer experience throughout the entire interaction with our company, regardless of business outcome, fostering a positive Net Promoter Score and lead conversion rate. Competitive Sales Insight: Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share. Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome. CRM Oversight: Maintain and ensure governance with CRM systems by brand for lead management and analyze conversion metrics to seek areas for performance optimization. Collaborate on cross-functional projects, instilling a customer-first approach within our team culture and technological advancements. Collaborate with the Product Management, external sales and other teams on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth. Team Leadership: Provide guidance and mentorship to the inside sales team, collaborating with the inside sales team leaders in other regions, detailing team performance, preparing reports, identifying areas forimprovements, ensuring Team’s goals are achieved. Quoting via ecommerce, speed to quote, improve conversion rate. Through provided product training, be conversation on potential solutions to customer requirements and understand general product ranges that fit customer application needed.
Basic Qualifications Bachelors degree with 4+ years of experience in a sales & service environment, or equivalent years of experience required. 2+ years of proven customer service expertise in industrial product sales preferred. Direct experience with Salesforce or equivalent CRM systems is desired. English and French fluency is required and ability to speak one or more of the following languages preferred: Spanish, or Italian.
Travel and Work Arrangements
Occasional travel, up to 15%,depending on business requirements. The environment may include work inside and outside of an office environment, including customer visits and tradeshows.
Key Competencies Excellent communication skills with ability to speak to technical requirements and specifications. Demonstrate people-leading skills to provide guidance and mentorship to the inside sales team. Self-driven, confident, and team oriented. Solid strategic and decision-making skills.
What we Offer Competitive base salary, ensuring fair compensation for your skills and experience. Yearly performance-based bonus, rewarding your hard work and dedication. We are all owners of the company! Stock options that align your interests with the company's success. Private Medical Care, ensuring your well-being is taken care of. Cafeteria / Holiday subsidy to support your leisure time and work-life balance. Hybrid work model, providing flexibility and work-life balance. Stable working environment, focusing on long-term cooperation and mutual growth. Opportunities for professional growth and development, including Technical, Professional, and Skills Training in all required tools & individual development plan with internal Mentorship program. Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
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