**Job Title** Inside Sales & Technical Support Specialist **Job Category** Sales **Job Description** BOLZONI AURAMO Inc. is looking for an Inside Sales & Technical Support Specialist who will be responsible for delivering and contributing to a superior customer experience through the accurate and timely development of quotes, entertaining of sales orders, configuring product to meet customer demand, and sales reporting. Key Accountabilities of The **Inside Sales & Technical Support Specialist** : Will be expected to provide support to the customer (Dealers and end-users) in the technical functions of Bolzoni Auramo attachments including: troubleshooting assistance, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis. **_The Inside Sales & Technical Support Specialist is an onsite position._** **Key** **Accountabilities** : + Provide world class technical coaching and support to dealer and OEM service organizations + Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt + Minor technical assistance requests resolved within 4 hours of first contact + Major technical problems either resolved or converted within 48 hours of first contact + Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions + Projects completed within time frame specified to support product design improvement and cost reduction **Minimum Qualifications** : + Associates or technical trade school education typically received beyond high school + 5+ years’ experience in industrial equipment repair troubleshooting and customer service + Knowledge of hydraulic and electric operational systems + Customer service liaison between customer and all departments + Sales Order Review + Quoting + Order Entry + Product Configuration + Sales Reporting + Discount Analysis The **Inside Sales & Technical Support Specialist** will have the following minimum qualifications: + Bachelor's Degree preferred (in Engineering related field) -or- + Bachelor's and 1 - 5 years of experience in manufacturing of consumer goods. -or- + Associate's Degree and 2-4 years' experience in Engineering field. -or- + High School Diploma and 5+ years' experience with Inside Sales in similar field. -plus- + Knowledge of Company and Industry + Customer Relationship Management + Strong business and financial acumen **_We are an equal opportunity employer._** EOE/Minorities/Females/Veterans/Disabled _**_ **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** Some travel may be required. **Primary Location** Bolzoni US Sulligent, AL **Address** 7711 US Highway 278 **Zip Code** 35586 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**