Location: Bucharest, Romania

The Associate Inside Service Sales Representative is an experienced professional, integral part of the Juniper EMEA field sales team responsible to obtain and grow customer accounts for assigned named accounts and targeted OEM vertical, region or geographic area accounts. 

The position involves a combination of data administration, quote preparation and sales responsibilities. The associate Inside Service Sales Representative will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support.  This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and service delivery. The position will carry an overlay quota for the SBM/Field sales team the individual is assigned to. 

Responsibilities:

Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewalsUses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contractsResponsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase ordersAssists with sales/SBM-led deals by providing quote and process supportManages sales achievement forecast in Salesforce.comInteracts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiriesAttends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basisPerforms all database management and data analysis required to prepare accurate quotes and maintain data integrity

Required Skills/Experience:

Bachelor’s degree or equivalent work experience, with at least 2-4 years of service business experience for a network or technology companyFluency in German language is required3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferredStrong attention to detail with demonstrated ability to organize and work on multiple projectsDemonstrated financial, operational, analytical, and decision making skills Strong verbal and written communication skillsStrong data entry and Excel skills 

Technology Skills:

SAP, Salesforce.com,  Microsoft Excel and Word preferred

Travel: <10% 

 

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions based on race, color, religion, gender, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need. 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.