Job Description:

Location: Indianapolis, IN

This is work from home position, but you must live in Indianapolis to be considered.

Compensation: $16 per hour

Shifts:

8am EST start

Shifts can often go longer than 8 hours. Expect overtime and overtime pay depending on seasonal volume.

Position Summary

Process ticket reschedules based on positive response from customer. Status locates, by utility customer, across various regional markets

Responsibilities

Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro systemInside Services Representatives will call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the fieldStatus utility locates for assigned utility customers within the USIC Ticket Pro system

Requirements

Ability to utilize computers and other office equipmentMust be proficient in Microsoft Office; Excel and Outlook which are used dailyExcellent customer service skillsMust be detail oriented and able to multi-taskExcellent oral and written communication skillsExcellent organizational skillsAbility to work in a multi-line phone system environment

We are an Equal Opportunity Employer. Veterans are encouraged to apply.