Job Summary: WHO ARE YOU? Do you enjoy dance music? Do you excel at ticketing operations? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of all things to do with ticketing operations and reporting. Is this you? Read on… WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993. THE ROLE We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of Insomniac, partners, rental facilities, and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations. RESPONSIBILITIES + Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable + Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate + Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs + Process comp orders for community partners, sponsors, and other key groups as necessary + Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons + Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions + Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team + Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time + Other duties as assigned + Frequent travel will be required (economy) + Recruit, hire onboarding, and train various team members QUALIFICATIONS + Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite) + Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets + 3+ years’ experience in large-scale festival production and operations + Customer service experience in large-scale ticketed events + Excellent organization, communication, and leadership skills + Ability to multitask and handle last-minute changes with a calm demeanor + Four-year college degree preferred; high school diploma or equivalent required + Must be motivated with an “everything is possible” attitude + Must be an active problem solver, instilled with a sense of urgency for projects large and small + This role is not remote and is required to be on various site locations WORK ENVIRONMENT + Must be able to tolerate loud noise levels & busy environments + Must be able to lift 50lbs (chairs, tables, etc.) + May work in drastic temperature climates + Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa. EQUAL EMPLOYMENT OPPORTUNITY Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Hiring Salary Range: $68,640.00 - 85,000.00 USD Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California . Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.