As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

 

he Role: 

We are hiring outbound call center employees for a full-time Install Scheduling Professional in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that: 

Have a positive attitude 

Are driven to do better every day 

Demonstrate exceptional communication skills 

Are goal-driven 

Have a competitive spirit 

Provide stellar customer service 

Accountability and problem solving are qualities found in every single member of our team, and we are looking for people to help build our fun and engaging work environment. Every call must be handled with care and treated with the intent to go above and beyond every time as you ensure every interaction has a smooth, positive transition from the point of sale to the installation of our customer's equipment. 

 

What We Offer: 

Full Time employment  

$15.00/hr plus Performance Bonuses  

Paid training 

Paid Time Off 

Minimum Qualifications: 

Must be able to work in office at our Provo location 

Completed High School Education, GED, or equivalent 

Must be at least 18 years of age 

Computer Literate 

Able to make outbound calls to customers, field managers/technicians concerning appointments, schedule changes, or other scheduling/dispatch related questions 

Desire to engage customers in an upbeat, helpful manner while maintaining diplomacy when addressing escalated matters 

Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent 

Preferred Qualifications: 

Sales/Customer Service Background 

Ability to creatively solve problems 

Ability to multi-task (especially while talking on the phone) 

Attention to detail 

Learn about the Vivint Culture and why it’s a great place to grow your career! 

Here are some highlighted perks you should ask us about: 

Free daily lunch and drinks on site 

Paid holidays and flexible paid time away 

Employee/Friends/Family Discounts 

Onsite health clinic, gym, gaming tables 

Medical/dental/vision/life coverage & 24/7 Medical Hotline 

401(k) + Employer Match 

Employee Resource Groups 

 

WORKING CONDITIONS:   

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. 

 

SAFETY: 

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. 

 

 

 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.