Installation Coordinator

Solera is a global leader in data and software services that strives to transform and optimize every touchpoint of the vehicle lifecycle journey. We leverage our extensive data and AI capabilities to deliver superior solutions that empower our clients in the automotive and insurance industries. Our Fleet Vertical team focuses on delivering cutting-edge solutions to enhance fleet management, safety, and efficiency.

The Installation Coordinator will play a crucial role in supporting our automotive and/or fleet verticals by ensuring the smooth and efficient installation of our solutions for our clients. This individual will be driven, customer-centric, and adept at thriving in a dynamic, fast-paced environment. The role demands excellent organizational, communication, and problem-solving skills to meet the evolving needs of our clients and internal teams.

Key Responsibilities:

•Installation Coordination: Manage and oversee the installation process of fleet and/or automotive management solutions, ensuring timely and accurate execution.•Client Interaction: Act as the primary point of contact for clients during the installation process, providing updates, addressing concerns, and ensuring a positive customer experience.•Scheduling and Planning: Coordinate with clients and internal teams to schedule installations, considering client availability and resource allocation.•Problem Solving: Troubleshoot and resolve any issues that arise during the installation process, escalating to technical teams when necessary.•Documentation: Maintain detailed records of installation activities, client interactions, and any issues encountered, ensuring comprehensive documentation for future reference.•Training and Support: Provide training and support to clients on the use of installed solutions, ensuring they are fully equipped to utilize the technology.•Process Improvement: Continuously seek opportunities to improve installation processes and enhance client satisfaction.•Collaboration: Work closely with sales, technical support, and product teams to ensure seamless integration and deployment of solutions.

Qualifications:

•Experience: 0-1 year in a similar role, preferably within the fleet management or automotive industry.•Skills: Strong organizational, communication, and customer service skills. Proficient in troubleshooting and problem-solving.•Technical Knowledge: Familiarity with fleet management systems, telematics, and related technologies is preferred.•Education: Bachelor's degree preferred.•Attributes: Driven, adaptable, and able to thrive in a fast-paced, ever-changing environment.

What We Offer:

Growth Opportunities: Opportunities for professional development and career advancement within a global leader in the industry.Innovative Environment: Work with cutting-edge technology and innovative solutions that make a real impact on our clients.Comprehensive Benefits: Competitive salary, health benefits, and other employee perks.

Solera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining Solera as an Installation Coordinator, you will be part of a dynamic team dedicated to revolutionizing fleet management through innovative solutions and exceptional customer service. If you are passionate about making a difference and thrive in a challenging environment, we encourage you to apply.

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