Installation supervisor’s role is to manage and control projects from sales/installation hand-over to completion at handover to client and Maintenance. Supervisor is in charge of leading and managing the installation team to ensure safe, high quality, complete-on-time delivery of KONE solutions within budget. He/she acts as the KONE interface to customer and other stakeholders throughout the Fulfil process. In addition to this supervisor is expected to support the sales team in pre-tender and tender activities as requested.

Responsibilities and key activities

Site supervision process

Accountable for the delivery of the installation projectAccountable for Site SafetyResponsible for securing efficient management of environmental aspects of the installation (waste handling, hazardous material, minization of travel)Accountable for the financial result of the project (cannot be responsible for costs associated with changes in factory prices or exchange rate variables)Participates to the sales/installation hand-over and validates the term of the order received from the customer together with the salespersonPrepares the overall installation program and resource planningResponsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and Non KONE factory material suppliersResponsible for site preparations and follow-up of site readinessAccountable for use of correct KONE installation methods throughout the installationEnsures cost control as per action plans during budget, and pre-calculated CM2% towards achieving the  R80 targetsResponsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to his superiorsResponsible for maintaining project documentationUpdates information to company management systems (eg S-plan milestone updates)Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.Accountable for final testing of the equipment and handover to maintenance

Customer and Sub-contractor Relationship management

Accountable for customer satisfaction and quality of installationAccountable for Sub-contractor quality and Safety performanceSingle point of contact towards the customer during installation regarding site management, responsible for internal and external communication during the projectAims at achieving allocated sales targets and add-on sales and variations during installationsDevelops and maintains a cordial and professional relationship with the sub-contractors

People management / Leadership

Accountable for people (site operatives) development and wellbeing, and managing the performance of the team and individuals.Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation teamIdentifies field operative training needs and manages training plans

Performance Measures

Installation performance (ITE, ISE)Project COTCustomer satisfactionWork In Progress (including equipment in Consolidation Center)Pre-calc to Post calc CM2Safety Performance record (IIFR)Contribution / Support of colleagues in Installation, Sales and MaintenanceFirst year call-out rate

Professional Requirements

Familiar with installation method requirements and site preparationBasic knowledge of construction industry contractsCommunication skillsProgress reporting and controlling costs (varies according to the size of the project)Basic IT user skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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