Bengaluru, IND
6 days ago
Institutional Investment Operations Associate - Callback Process
**About this role:** Wells Fargo is seeking a Institutional Investment Operations Associate **In this role, you will:** + Provide operational and customer support for lifecycle tasks for institutional trades + Assist with client account onboarding, input and monitoring of cash payments, customer service, funding operations, custodial operations, securities settlement services, asset servicing structured loan operations, general ledger reconciliation and work to resolve confirmation and ISDA related issues + Assist in gathering data to support resolution of issues + Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures + Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals + Team member is responsible to make outbound calls to clients to confirm & verify the Standard Settlement Instructions (SSIs). This also includes to addressing client queries and provide clarification during the verifications process. + Ensure all instructions ae accurately validated and comply with Regulatory requirements. + Identify and resolve discrepancies or incomplete information promptly. + Record verified details and outcomes of the callback in the System of Records (SoR) with precision and maintain a track of all requests within agreed Service Level Agreement (SLA). + Follow confidentiality and data protection standards during all interactions and adhere to organizations policies, regulatory requirements and quality standards. + Coordinate with internal teams, such as static data, confirmations and settlements to resolve the issues or seek clarifications. + Strong Knowledge on US regulations Volcker, OCC, OFAC, SEC, & CFTC, etc. + Identifies and highlight/escalate potential risk arising within process. + Excellent Interpersonal skills – ability to build relationships. + Oversee BAU and identify process enhancement opportunities + Support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture + Work with other Client Data teams to effectively manage and process client data requests + Develop strong working relationships with Stakeholders, Sales, Compliance, other onboarding teams + Ensure and Adhere to the regulations, standards, policies and procedures + Become a risk manager by ensuring data integrity and challenging where required + Provide reporting to senior leadership and produce insightful analyses of the business upon request for management **Required Qualification:** + 6+ months of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualification:** + Bachelor's degree in accounting, Finance, or a business-related field is strongly preferred + Strong Knowledge of Securities market rules and regulations including SEC, OFAC, OCC, CFTC and FINRA and anyother key regulatory policies and rules will be added advantage. + Knowledge and understanding of Money Market, Fixed Income, Capital markets, Foreign Exchange, LoanIQ, Continued Linked Settlements (CLS), SWIFT MT Messages, Confirmations & Settlements, Reconciliation, Compensations. + Ability to independently research and analyze financial documents + Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources. + Knowledge of client on-boarding and Trade Life-Cycle + Strong analytic ability, with high attention to detail, accuracy and strong problem solving skills + Ability to communicate (written/verbal) effectively at all organizational levels + Ability to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals + Perform analysis of, and make recommendations on functionality/efficiency of established controls and processes to ensure appropriate risk based operational procedures are in place and are meeting regulatory requirements/expectations + Excellent communication skills both written and verbal + Previous experience in Operations and/or Financial Services industry - Relevant work experience of 6+ months in one or a combination of the following: Voice Back ground, Client facing role, Back office, middle office, business operations, & compliance and client onboarding within Corporate Investment Banking or Wealth Investment Management. + Knowledge and understanding of Excel, PowerPoint, Word. + Knowledge and Exposure to appliations like ADFlow, DTCC ALERT, FXALL, MISYS, GTSS, Bloomberg, & Bankers Almanac will be an added advantage. + Ability to research, compile, and perform complex analysis on critical operational data + Be highly collaborative and team-oriented + Demonstrate strong analytical and interpersonal skills + Ability to work with impacted areas to understand complex problems + Ability to work in a fast-paced, team oriented environment + Strong multi-tasking abilities in a high performance, high demand environment + Ability to think strategically, drive consensus and influence decision making **Posting End Date:** 14 Feb 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-429130
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