Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.
NIKE, Inc. does more than outfit the world’s best athletes. It’s a place to explore potential, obliterate boundaries and push the boundaries of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Working in Nike’s Consumer Services division is rewarding and challenging – more than just another job. We are ambassadors of the Nike brand – everything it stands for: drive, determination, the unyielding commitment to excellence, these are part of our everyday experience. We’re committed to making every consumer’s experience a rewarding one, and as a member of our team, your contributions will be a big part of our success.
WHO WE ARE LOOKING FOR
We seek an Instructional Designer that will develop learning content (digital and analog) to help contact center teams continuously grow the culture, service, operational, and product knowledge necessary to get results across Nike Direct. You will bring years of outstanding retail and digital experience to listen and connect with our Firstline teams and our digital marketplace. You will use insights to develop a modern, digital first approach to learning and personal development.
You will use your experience creating engaging learning activities and compelling course content to develop and maintain multiple training deliverables. You will use your skill and creativity as a writer and copyeditor to explain the complex in simple terms while using the correct voice for your external audience. Because our world is continuously evolving, you’ll need to possess curiosity and a love of learning.
WHAT YOU WILL WORK ON
You will provide sound instructional strategy and recommendations to drive the creation and adoption of training materials, ensure high-quality content creation in terms of template usage, language, grammar, etc. and partner to balance individual market/geography needs against globally-focused content creation.
You’ll also support the development and maintenance of multiple training deliverables and partner with program and initiative owners across Nike to develop training content to support product launches and updates. You will develop deep knowledge and expertise for assigned programs and their expected learning outcomes.
You will organize, lead, and participate in meetings to gather the right content and translate information into creative and impactful training and development experiences – across digital, print, and facilitator-led sessions. A keen sense of inquiry and the ability to distill complex information into its most critical pieces are essential. You will partner with teams to gather content and gain feedback and bring them together to create global consistency. You will develop content for global audience and design learning into personal development activities to drive knowledge and skill retention. You will follow your work through the delivery process to ensure geography teams are prepared and ready for implementation. This includes train-the-trainer, livestreams, meetings, and more.
You will own several bodies of work and help guide future development strategies and efforts to keep materials current. You will evolve materials and instructional modalities as information, capabilities, and feedback are received. To be successful in this role, you will need to be agile and strategic, a committed teammate, and a highly skilled content creator with the goal to facilitate learners in acquiring knowledge, skills, and competencies in an effective and engaging manner.
WHAT YOU BRING
Experience developing as well as designing training, personal development, and digital content
Retail and/or Customer Service experience (working in a retail store environment or contact center)
Digital Commerce and/or Consumer Self-Service experience
Industry certifications in instructional design, curriculum development, or related area is a plus
3-5 years of professional work experience creating content and training materials
Highly collaborative, globally-minded with an extremely high level of customer focus and cultural sensitivity
Proficiency in digital learning software tools, content creation tools, and learning management systems (i.e. Articulate Storyline, Camtasia, etc.)
Proficiency with Microsoft Office products
Attention to detail, multitasking abilities, and passion to work in a fast-pace environment
Strong interpersonal skills and desire to work with a complex global and geo stakeholder teams
Excellent written communication skills and ability to influence across various leadership levels
Ability to communicate effectively and build relationships with internal partners and leaders throughout the organization
Self-directed and comfortable working in ambiguous environments
A passion for Nike – our product, our brand, and our mission – and most importantly, for our athletes and our consumers
We are committed to fostering a diverse and inclusive environment for all employees and job applicants. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.