ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

About ResMed

ResMed has pioneered some path breaking solutions to improve people’s lives and our mission is to change 250 million lives in 2025. The focus of the products and technologies is to complete the care continuum in the ‘out-of-hospital’ space, enable seamless transitions for people as they move between different care setting and empower the care givers with actionable data and insights that can transform the way care is delivered.

Let’s talk about Responsibilities 

Administer the organization's customer community on the SalesForce platform, ensuring seamless user experience and engagement.

Oversee the general system administration of the Learning Management System (LMS) solution (currently Appinium).

Inspire and support the community of users by moderating user-generated content, creating community content, and escalating issues to the appropriate internal teams.

Collaborate with subject matter experts, data analysts, and other resources to identify learning objectives to create effective learning tools.

Develop in-product education tools, such as Gainsight tutorials and online help, to guide users through their learning journey.

Design, develop, author, record, edit, and implement comprehensive training content and e-learning materials, including handouts, checklists, manuals, tests/quizzes, presentations, scripts, videos, and audio.

Edit mp4 videos to make them customer-facing, including creating and updating narration using tools like Articulate 360 Storyline, Camtasia, and WellSaid.

Create user guides, release notes, and other learning tools to support user education.

Assist team members with internal requirements as needed and collaborate to identify process improvements and efficiency gains for customers.

Monitor and analyze community engagement metrics to continuously improve the effectiveness of educational content and community initiatives.

Stay updated with industry trends and best practices in education services to ensure the organization remains at the forefront of customer education.

Let’s talk about Qualifications and Experience

Excellent verbal and written communication skills

Experience working in Instructional Designing, Education Services, Training or Customer Experience role

Experience with Salesforce Community, Appinium LMS, Gainsight (or other Digital Adoption Platform), Camtasia, Articulate 360 Storyline or other similar tools 

Experience with software in a SaaS environment

Must have strong analytical skills, passion for technology and business transformation 

Strong prioritization and time management skills 

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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.