Job Description:

The Instructional Designer is responsible for researching, writing and developing superior quality learning content and programs.  Learning creation includes using current, new and emerging instructional technology to create experiential learning solutions including instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, study guides, and other learning materials. 

The Instructional Designer is naturally curious, highly creative, an independent thinker, and approaches all learning development with the end user in mind. Additional responsibilities include collaborating with stakeholders to develop custom content, developing curriculums, reporting and measurement, building and maintaining a catalog of employee training, planning and developing new courses, proficiency with the LMS system, tracking productivity and managing learning related projects, in scope, on time on budget. 

Who We Are 

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.  

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. 

What You Will Do:

In this role, you will: 

Manage the end-to-end process of creating new learning content  Draft and review learning objectives, course outlines and final content with subject matter experts   Manage content effectively including version control and data security  Build innovative learning interactions  Participate in design meetings with team leadership and subject matter experts to conceptualize program look/feel, standards, templates and content development formats  Expert knowledge of Instructional Design theory and interactive development processes and evaluation methodologies (ISD, ADDIE SAM, Bloom, Kirkpatrick).    Participate in sharing and documenting learning technology infrastructure requirements: LMS, registration, online testing, podcasts, connects sessions  Maintain knowledge of new learning approaches, technology and tools through continuous learning and research to ensure delivery of innovative solutions   Design learning based on competencies, objectives, and purpose  Collaborate with outsourced SME’s, vendors, graphic designers, voiceover experts, etc.…. 

What We Are Looking For:

Professional Qualifications 

Experience developing measurable learning objectives, course outlines, and instructional materials for ILT, VILT, and eLearning, collaborative learning environments, and blended learning programs   Expert proficiency in MS Office Suite (Word, PowerPoint, Excel, SharePoint)  Excellent planning, program management, and documentation skills with meticulous attention to detail  Knowledge of instructional design and adult learning theory  Bachelor’s degree in education, Instructional Design, or related field  5 years’ experience in instructional design and developing learning content   Experience in a corporate training environment working on instructional design assignments across multiple teams and groups. Ability to collaborate with subject matter experts, global stakeholders, and managers.  

Personal Qualifications 

Expert written and verbal communication skills  Team player with a flexible communication style  Able to juggle multiple programs and requests in a dynamic environment  Able to give and receive feedback positively  Engage with SME’s and Stakeholders in a professional and inquisitive manner to develop high quality content  Ability to synthesize complex concepts into easily understood ideas and visuals  Demonstrated ability to build strong customer relationships and design based on customer requirements and feedback  Ability to work independently and on a team  Lifelong learner, naturally curious; asks “why” and “how”  Demonstrated excellence in customer service  High level of professionalism and confidentiality managing sensitive information with integrity and discretion  Ability to use judgment in selecting proper learning solutions  

Preferred Qualifications 

Industry certifications in instructional design, curriculum development, project management, and content-specific certifications as appropriate (e.g., CPLP, CPT, PMP, etc.).    Exposure to e-learning development tools such as Articulate Storyline  Knowledge of accessibility standards  Experience with Learning Management Systems (LMS), Absorb preferred 

The Team:

Operating seamlessly across borders, the Learning & Development team combines the best of both worlds with members proficient in crafting engaging Instructor-led sessions and dynamic e-learning content. Leveraging partnerships with business units across the globe, the Learning & Development team collaborates on needs assessment, curriculum design, and evaluation, ensuring that training programs are not only impactful but also strategically aligned with the evolving needs of the organization.