Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Our Team

Our Global L&D team is focused on designing, developing, and delivering people-centred learning solutions and training programs across the employee lifecycle. We enable all our people to grow, develop, and live their best lives in a diverse and inclusive environment, working alongside the most innovative colleagues in the world. 

Our team is responsible for building the architecture, plan, and consulting for end-to-end content development. We partner with leaders to manage programs for audiences from Early in Career to VP+ and help these teams realize their business priorities by delivering measurable outcomes through learning solutions. 

Job Description

What you get to do in this role:

 

 

As a member of the team, you’ll partner with teammates and key stakeholders to evaluate, design, develop and deliver effective learning solutions to empower ServiceNow employees. You’ll apply knowledge and understanding of the essential aspects of curriculum design and development to execute learning strategies, deliver learning outcomes, and maximize the learning experience.  

A successful candidate should be curious, analytical, resourceful, team-oriented, and intrinsically motivated, with a strong instructional design background.

Conduct needs analysis that leads to effective design strategies aligned with company and organizational goals and articulate the measurable business impact of the learning solution.  Design high quality learning programs and curriculum strategies for a variety of delivery types (eLearning, video, instructor-led, blended, etc) in partnership with individuals and groups, across multiple organizations.  Acquire and synthesize knowledge and information from subject matter experts, process owners, peers, documentation, and other sources to create innovative design strategies.  Collaborate with Content Developers in identifying and applying instructional modalities, techniques, and methods for planning, designing, and developing instructional content for highly complex programs.  Adhere to appropriate instructional standards and best practices to create storyboards for eLearning and video. Receive and incorporate feedback from peers and subject matter experts. Write scripts for voice-over audio and instructional text and collaborate with Content Developers to turn storyboards and scripts into finished deliverables.  Conduct course evaluations to determine the effectiveness of training and incorporate measurement and assessment results into future projects.  Anticipate how changes in the organization or industry may impact the team and identify innovations to the way we design, develop, and deliver training.  

Qualifications

To be successful in this role you have:

Minimum 8+ years’ experience in a training environment, preferably for a Product organization within a major technology company that uses instructional designExperience building large, multi-audience, highly complex learning programs from the ground up.  Knowledge of adult learning principles, course development methodologies (ADDIE, SAM), and Kirkpatrick's training evaluation levels. Experience designing and developing a variety of learning offerings: web-based/eLearning, video, instructor-led classes, blended learning, assessments.    Demonstrated writing ability with emphasis on writing scripts for eLearning and video narrationA successful formula for collaborating with and extracting knowledge from subject matter experts to create content that achieves the learning objectives. Demonstrated experience with learning and design tools, including eLearning development tools and learning management systems. Articulate Storyline and Rise strongly are a mustPractical use of Camtasia, Wellsaid Labs, Synthesia, Premier Pro, Photoshop, and Illustrator.  Strong attention to detail, accuracy, and analytical skills coupled with good verbal and written communication skills.   The ability to work collaboratively in a multidisciplinary global team with a flexible work style.   Strong organizational skills and is disciplined with time to effectively manage multiple projects simultaneously.  

JV19

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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