Instructional Designer / Trainer
Location: Rockville, MD
Contract Duration: 12 months (with option to extend)
Approximate Start Date: Mid-March 2025
Rate Negotiable: W-2 or C2C

Resumes to Criss Brient: cbrient@altaits.com

Scope of Work:
The work requires expertise in creating graphics, videos, training curricula, communications, process flows, documentation, and other related materials. This position also requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a clear format according to user role(s). Further, consultants will partner with the Change Management team and other business partners to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement.

This individual may be responsible for, but not limited to, the following: Develop subject matter expertise in specific functional areas to support effective communications, training, and organizational realignment. Assist with developing training plans and schedules and manage the ongoing technology training program based on organizational needs. Assist with evaluating new training opportunities with vendors and managing vendor relationships. Create visually clear and impactful business process documentation and demonstrate system functionality to various user levels. Collaborate with functional subject matter experts to design strategic communications, internal marketing, and training materials. Create quick start guides, job aids and other training materials as needed. Conduct formal and informal presentations to help raise awareness and/or build foundational knowledge of key concepts in advance of systems training. Manage stakeholder expectations and encourage positive behaviors in response to operational and organizational change. Assess operational and organizations needs through interviews, surveys, and focus groups to identify gaps and align related strategic initiatives to the County Executives’ objectives and mission. Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned. Develop organizational metrics to baseline and measure success over time in conjunction with stakeholders. Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity. Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development. Responsible for training coordination and administration including scheduling, managing course information in the LMS, tracking and updating attendance, and more.
Skills/Experience Preferred Includes: At least 5 years of demonstrated system-based content development experience within applications, tools, and business processes. Demonstrated organizational design, analysis, and employee engagement group facilitation. Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities. Ability to foster a team-oriented environment through effective communication, planning and collaboration. Strong communication skills at all levels of management Demonstrated consensus building with stakeholders, management, and employees at all levels in the organization. Ability to perform analysis and create relevant process mapping and other documentation. Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools. Knowledge of medium to large-scale organizational change management initiatives. #M2

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.