Description We are looking for an Instructor/Trainer to join our team in the Higher Education industry, situated in Miami, Florida. This role involves supporting the goals of our department by ensuring customer service training aligns with our established business procedures. The position offers a contract to hire employment opportunity, where you will be involved in the development and modification of training programs, as well as providing consistent customer service delivery. Responsibilities: • Ensure that customer service training and delivery aligns with the goals and objectives of our department • Assist in analyzing training needs and develop new training programs or modify existing ones • Contribute to the development and organization of training manuals, multimedia visual aids, and other educational materials • Evaluate the effectiveness of training programs, providing recommendations for improvement • Serve as a Customer Service Representative in our Call Center, answering calls and assisting users in resolving data entry issues • Assist in the production support of financial systems modules for subject matter experts, back-office personnel and University-wide users • Recommend changes to enhance financial systems and assist with the documentation of business processes • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors • Assist with training new call center staff as needed • Utilize skills in Computer Programs, Accounting Functions, Attendance, Communication, Customer Service, Canvas, and Adobe Captivate to perform job duties efficiently and effectively. Requirements • Demonstrated proficiency in Computer Programs, including Canvas and Adobe Captivate • Strong understanding of Accounting Functions • Excellent written and oral Communication skills • Proven Customer Service experience • Ability to maintain accurate Attendance records • Relevant experience in a Higher Education setting • Previous experience as an Instructor/Trainer is desirable • Ability to work independently and as part of a team • Excellent organizational and multitasking abilities • Commitment to continuous professional development. Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .