WHO ARE WE?

Leading Canada in all areas of insurance, HUB International is ranked among the world’s top 10 brokerages. When you partner with us, you will be at the center of a vast network of experts providing unmatched service, expertise and insurance solutions alongside 11,000 employees in 500 offices across North America. Choose a career with HUB and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

WHAT DO WE VALUE?

Entrepreneurship – We encourage innovation and educated risk-tasking.Integrity – We do the right thing every time.Teamwork – We work together to maximize results.Accountability – We measure and take responsibility for outcomes.Service – We serve our customers, communities and colleagues.

WHAT DO WE OFFER?

Competitive wagesMedical and dental benefitsOpportunities for career advancement and growthComprehensive tuition financingFlexible work hours and location

POSITION DETAILS

As an Insurance Advisor in the you will work closely with a team of Producers and Marketers on our Commercial Accounts.

We are seeking an individual with a superior attention to detail to join our Burnaby Head Office location in a full time position.

Responsibilities

Delivers exceptional customer experience to internal and external customersDemonstrates good technical insurance knowledge of coveragesFollows Hub Service GuidelinesDemonstrates commitment to team work by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accountsActs as primary Customer Service Contact in the absence of Account Executive/Account ManagerResponds to customer requests directly (or indirectly from Account Executive/Account Manager), submits information to appropriate insurance companies and binds coverage where appropriateAttends Critical Path meetings; follows up on action items required by Account Executive/Account Manager, Marketer or ServicerPrepares proposals, rate sheets, customer correspondence, certificates, and invoices as per agency standardsPrepares cover notes on accounts marketed by production teamProcesses all documentation according to Hub workflowsCertificates of InsuranceCover notesSummaries and ProposalsNew Business, Renewals and EndorsementsPremium Finance contractsInvoicingAttaches all documentation into EPICclient instruction and bind ordersinstruction to marketing team and related informationAssists Account Executive/Account Manager with managing Account ReceivablesReviews and manages Account Reconciliation with Accounting TeamReviews and prioritizes all assigned tasks on a daily basis including company mail, emails, abeyances/activitiesMaintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange. CSR24 and physical files as per agency standardsReviews and ensures accuracy of policy documentation from insurersContinues professional development in order to develop skills and knowledgeProtects HUB from E&OOther duties and responsibilities as assigned

Qualifications

Level 2 General Insurance License2-3 years of experience in the Commercial DivisionExcellent customer service skillsEPIC, Policy Works, CSR24 and Certificate Exchange experience an assetStrong attention to detail and accuracyThrives in a fast paced environmentIntermediate proficiency in Microsoft Word, Excel, and OutlookTyping speed of at least 55 wpmIndustry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)Accounting experience is an assetrenewal informationActs as a liaison between client, Account Managers, Account Executives and MarketersUpdate client information as changes occurAnswer account related questions/requests from clients, lawyers, and banksProvide policy and coverage information to clients upon request or inquiry

WHAT DO YOU NEED TO SUCCEED?

As a successful candidate you will possess the following characteristics:

Strong sense of urgency and motivation to support your teamPro-active and a self-starterExcellent client service and interpersonal abilitiesExperience working in a fast-paced environment

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now. 

The expected salary range for this position is $50,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent