Excellent career progression opportunity for someone looking to excel their career in general insurance through client retention to provide exceptional customer experience Hybrid role, work from home and our Parramatta, Perth, Brisbane or Melbourne office Tight knit and collaborative team environment Insurance Broker Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for servicing portfolio of clients driving strong customer service experience to achieve retention & growth aspirations in line with clear KPI’s Advocate for customers using technical broking knowledge & insurer relationships to achieve the best outcome for customers Partner with internal & external stakeholders to create value that exceeds customer expectations Cultivate and develop relationships with insurer partners and clients leading to new opportunities & strengthen existing relationships Participate in continuous professional development and mentoring sessions to keep knowledge & broking skills up to date How this opportunity is different Aon Risk Solutions is a multi-faceted retail brokering and risk management service that specialises in providing products, services, and solutions to meet the diverse and varied needs of our clients. We help our clients anticipate the obstacles that stand in the way of achieving their business vision by providing innovative, effective solutions that help clear the path to their success. Our clients range from multi-national companies to industry associations to individuals who use our expertise to manage their own personal financial risks. We are looking for an individual with a can-do attitude who enjoys collaborating closely with stakeholders and has the drive to learn and grow in our company. You will join a fast paced and varied Insurance Broking team, who are focused on delivering great customer service. The right candidate will be provided with full training, ongoing support and guidance throughout their career at Aon. Skills and experience that will lead to success Leverage your general insurance knowledge to drive client retention & portfolio growth through direct and existing channel partnerships in line with the growth & retention strategy. Independent operator, high emotional intelligence with strong negotiation, communication and time management skills A self-starter who is adaptable, focussed and self-disciplined, with strong interpersonal skills and a can-do attitude Technical knowledge of general insurance products required by small businesses in Australia RG146 Tier 1 qualification (desired) 1-2 years proven experience servicing general insurance renewal portfolio Strong analytical and problem-solving ability How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 2557372