**Job Summary** The Insurance Follow-up Representative position is responsible for all insurance follow up on assigned accounts from the scheduling team. The core responsibilities of an insurance follow-up representative include insurance verification, confirming and/or submitting insurance authorizations and identification to ensure all proper account information is listed. The most crucial part of this position is to confirm with the insurance company and/or physicians office that all insurance follow up has been completed before the patients test is completed. **Essential Functions** + Schedules patients accurately, with less than a 3% error rate + Obtains accurate information in regard to patient demographics and insurance information; registers patients accurately with less than a 3% error rate + Reviews each registration for accuracy of demographics, insurance information and computer codes, making any necessary corrections; communicates with medical records and/or the business office to make appropriate corrections as necessary + Processes pre-registration documents, and forwards to appropriate department + Communicates effectively with third party vendor + Thoroughly explains the hospital’s policy regarding payment at time of service when scheduling patients + Distributes schedule to appropriate departments at end of the day for next business day + Documents all pertinent information in computer notes for billers and/or collectors + Refers self-pay patients to Financial Counselor (FC) and provides FC with an accurate face sheet + Provides reports or information from scheduling data as requested + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED or equivalent required + 2-4 years of registration/clerical experience in a hospital or other healthcare environment preferred **Knowledge, Skills and Abilities** + Ability to read and write in English. + Good judgment, excellent problem-solving techniques and organization skills. + Knowledge of and experience with data entry. + Computer literate and able to type a minimum of 50 words/minute. + Medical terminology and understanding of insurance. + Ability to use numeric key pad efficiently. Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.