Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Specialty Human Services

We are a Division of Great American Insurance Group serving the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country.

Our Specialty Human Services division is looking for an Insurance Operations Associate to join our downtown Cincinnati office.

Essential Job Functions and Responsibilities

Participates in examining and processing new insurance policies, renewals, endorsements, and cancellations using various systems.

Enters or loads data into appropriate systems and researches and resolves data errors.

Generates and distributes policy documents, certificates of insurance, and other related materials.

Organizes, prepares, and updates reports. Participates in determining and adjusting billing status as needed.

Participates in identifying opportunities to streamline procedures, enhance efficiency, and reduce costs.

Performs other duties as assigned.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.

Scope of Job/Qualifications: Working knowledge of local, state, and federal insurance-related policies. Strong analytical and organizational abilities with a focus on prioritization. Working knowledge of insurance data processing systems. Excellent interpersonal and communication skills.

Business Unit:

Specialty Human Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.