Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!
Job role
The role implies leading, supervising and guiding the Insurance Operations Services team, that provide different services in the claims and policy admin value chain in order to fulfil customer satisfaction and business needs.
What you will do
Works under immediate supervision of Head of Pillar and may have Management Trainees / People Coordinators under supervision; Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers); Provides expert problem management support to difficult, high profile customer issues and ensures root cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit; Driving improvements and implementation of global operation processes and quality assurance as well as the development of policies and procedures regarding the areas in scope; Leads and develops people in accordance with the Allianz People Attributes, leadership values and relevant guidelines; Enables the team to function effectively, follows clear priorities in alignment with the strategy and ensures that these are met; Prioritizes, delegates and controls tasks, balances workloads and steers capacity in the team; Communicates actively and ensures proactive information management and may guide employees through change initiatives; Acts as a bridge between the local teams and relevant stakeholders (alignment for targets, roles, growth strategy, complexity of tasks); P&L responsibilities at the team level; Delivers team presentations, sets team meetings, informal voice of the team, results presentation, travel administration; Delivers results presentation and supports the organization and the team in floor walks and customer visits. Other operational responsibilities might occur, in line with the service line coordinated.
What you bring
Relevant experience in people management (managing managers) & client management (min 5 years) Proficiency in MS Excel & MS PowerPoint; Strong organizational, planning and structuring skills; Fluent in German and English, must be able to hold presentations and lead meetings in German and English; Experience in working in multicultural environments, especially in joint off shoring & on shoring delivery models.
You have
Strong organizational, planning and structuring skills; Very good communication skills, problem solving ability, team player, very organized; Ability to build working relationships in a complex environment; Flexible and able to think outside the box; Self-starter and driven; People oriented; Customer oriented; Analytical mindset. Provides expert problem management support to difficult, high profile customer issues and ensures root cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit; Driving improvements and implementation of global operation processes and quality assurance as well as the development of policies and procedures regarding the areas in scope;
What we offer
Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with fixed benefits. Flexible benefits that can be individually customized, so that they best suit your needs.
Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up) Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!) Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level All you can read with Bookster Share Purchase Plan Allowances for special events (Birth Allowance, Losing a Family Member) Flexible working environment (work from home, hybrid)
FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.
The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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