At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleIntake Assessment Counselor

                        

LocationCleveland

                    

FacilityLutheran Hospital

                     

DepartmentReg Hosp Behavioral Intake-Regional Hospital Administration

                      

Job CodeD99997

                     

ShiftNights

                       

Schedule9:00pm-7:30am

                       

Job SummaryPsychiatric Crisis Specialists are members of the Behavioral Health Intake team responsible for the through put of all behavioral health patients in the participating Cleveland Clinic System Emergency Departments and Hospitals.

                         

Job Details

Responsibilities:

Completes comprehensive mental status, psychosocial, risk, and chemical use assessments. Identifies patient crisis needs. Participates in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions.Provides crisis intervention services using a therapeutic intervention, which is based on patient centered outcomes, and standards of care, that are based on current research and evidence based practice.Supplies information to the medical team for consideration of a differential diagnosis.Pursues on-going education in behavioral health topics.Recognizes significant changes in patient condition and responds appropriately.Navigates insurance verification and pre-certification processes for behavioral health carve-outs.Provides psycho-education to family and significant others of patients, as well as other co-working caregivers about behavioral health, de-escalation, and/or other related topics to assist in the patient’s current plan of care.Involves the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs.Collaborates with multidisciplinary team in the formulation of an individualized plan of care. Develops appropriate patient goals for identified problems.Serves as a patient advocate.Process referred cases to appropriate disposition; which may include inpatient placement or assistance with community wrap around services for a successful discharge plan.Acts with integrity in placing charge capture for crisis intervention services provided and documenting all requirements for such services provided.Communicates information regarding patient plan of care, current outcomes, and acuity at end of shift report.Performs routine administrative office functions, as needed to facilitate case work processes.Assists in orientation of new Behavioral Health Intake team staff or other hospital personnel.Incorporates the use of informatics tools, principals, theories, and practices in the safe and effective delivery of care.Works effectively to create and maintain a positive work environment.Incorporates patient safety goals in daily practice.Completes all documentation and records related to patient care.Other duties as assigned.

Education:

BA, BS, MA, or MS in a healthcare profession, MEd, or an RNMA, MS, or MEd

Languages:

Language required  - EnglishLanguage preferred – any secondary language skills

Certifications:

Certification required - Licensed Social Worker [LSW] or Licensed Professional Counselor [LPC], or Licensed Chemical Dependency Counselor III [LCDC-III] or Registered Nurse [RN]Certifications preferred - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]

Complexity of Work:

Ability to multi-task and to assess and prioritize workCritical thinkingDecisive judgementCompetency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assignedAbility to work in stressful environments and, at times, volatile situations with professionalismAbility to work independently and as part of a group and interdisciplinary team with a collaborative mindsetSelf-regulation and ability to de-escalate othersAbility to communicate across various comprehension levels; young child to technical professionalStrong attention to detail in work process and documentationPossession of resources for all communities and counties served by Cleveland Clinic facilitiesAbility to work in a fast paced environmentQuality improvement mindset

Work Experience:

Experience required -  Two years work experienceWill consider two years of internship in a clinical setting to meet work requirement

Physical Requirements:

Requires Corrected hearing and vision to normal rangeSome positions may be more sedentary workSome positions may be more light workRequire full range of motion, eye-hand coordinationRequire standing or walking for extensive periods of timeRequire some exposure to communicable disease or bodily fluids

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities