Nexus Family Healing is seeking an Intake Coordinator to work at our Aspen House location in Mendota Heights, MN! This is an exciting opportunity for an individual who is passionate about mission driven work. The Aspen House is made possible through a collaboration between Dakota and Washington counties. The innovative program not only provides temporary housing with a 12-bed unit for youth but also incorporates mental health services.

This position has an expected start date of January 2025.

The Intake Coordinator is the primary contact for new clients and facilitates a seamless end to end intake process and experience for clients. This role is responsible for coordinating all aspects of client registration, admission, insurance coverage and the scheduling processes while providing guidance and ongoing assistance with all administrative functions of the reception desk.

Primary responsibilities:

Greets all clients, staff and visitors in a welcoming manner while providing excellent customer care and always ensuring a high level of professionalism. Provides reception support for the shelter. Supports therapists in discharge planning activities, communication, and documentation. Provides support to Therapists and Clinical Directors such as providing client information, scheduling, planning, and organizing. Complies with company policies, related laws and regulations pertaining to the position and for fulfilling the obligations under HIPAA, COA, Medicaid and other state and federal entities as required. Remains current on all company policies, assigned trainings and/or certification requirements.

Job Location, Schedule, Pay:

On-site opportunity in Mendota Heights, MN Monday - Friday, 9am-5pm  Full time opportunity $20-22 per hour Hourly, non-exempt position

Required Education and Licensure:

High School Diploma or equivalent. Demonstrated experience in a mental health or healthcare office or equivalent. Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Preferred Education and Experience:

Associates Degree in Business, Office or Medical or Health Administration; or other Healthcare related field. Two (2)+ years' experience in a mental health office or medical office administration, with mental health/medical billing or in similar experience. Electronic health record and healthcare billing experience in lieu of Associates degree considered. Bilingual Spanish or Somali speaking is a strong asset.

ICARE Values & Behavioral Competencies:

Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches. Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern. Agility: Exhibiting flexibility and adapting quickly. Responsiveness: Being quick, positive, and accurate. Excellence: Demonstrating quality results that surpass ordinary standards.

Administrative Job Family Competencies:

Computer Literacy: Using computers effectively and efficiently in the working environment. Teamwork: Working as a Productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self - starting rather than waiting passively until the situation demands action. Planning & Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Attention to Detail: Taking responsibility for a thorough and detailed method of working Empathy & Self-Awareness: Demonstrates self-awareness by acknowledging & understanding one’s own thoughts, feelings & emotions. Is attune to how each (thoughts, feelings & emotions) may impact one another, as we interact, communicate & engage with each other in our daily work or more emotion driven experiences & exchanges. Fosters a Safe Space: Fosters a safe workplace or ‘safe space’ for Nexus youth, family, co-workers & employees to be vulnerable & share individual experiences in confidence, with acceptance & without consequence.

 

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.