**NATIONAL LEADERS IN PEDIATRIC CARE** Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California. Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children. The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation. Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding. **It’s Work That Matters.** **Overview** **Purpose Statement/Position Summary:** The Intake Coordinator provides support for the intake of all new patient referrals received and is responsible for providing customer service to community physicians referring their patients to Children’s Hospital Los Angeles. Responsible for call processing related to all activities of the physician referral call center number. Follows policies and guidelines for gathering the standard missing documentation needed for a complete referral to be processed. Serves as a liaison to the referring primary care provider’s office and patients and families to obtain the additional requirements to complete a referral. Enters patient/guarantor/insurance information in CHLA systems (as available). Responsible for maintaining medical record integrity by reviewing and updating documents into patient’s records, while maintaining confidentiality of those patient’s medical records. Organizes, updates, and maintains a worklist documenting progressing on tasks. Answers and screens incoming calls, takes and relays messages to specialty clinics and inputs information into patient’s referral file, as needed. Handles all referrals with a strong sense of customer service to patients, families and providers. Serves as the primary liaison between patient, CHLA, and community referring providers. In answering questions regarding their referrals. Answers and screens incoming calls while providing excellent customer service. **Minimum Qualifications/Work Experience:** 5+ years’ experience in a healthcare setting managing referrals and registration for patients; direct call center experience preferred. + Proven knowledge and experience within a hospital environment. + Ability to work both independently and as an effective team member. + Fast and accurate typing skills with minimal errors. + Excellent customer service and professional communication skills with team members, external providers, and patients’ families. + Ability to adapt to a hybrid work environment with minimal supervision. + Responsible for maintaining medical records and ensuring patient privacy within the EMR system. + Ability to manage high volumes of incoming calls daily. + Meticulous attention to detail when processing referrals. + Demonstrate professionalism, courtesy, and empathy when assisting patient families during phone calls. **Education/Licensure/Certification:** High school diploma or equivalent is required. Completion of medical terminology coursework preferred. **Pay Scale Information** $49,504.00-$85,394.00 CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures – for our patients, as well as for you and your career! CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932. At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance. Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process. Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA. Referral Intake