Job Description **Job Summary:** The Intake Coordinator/Payment Coordinator is responsible for intake interviews of potential counseling clients, initial scheduling with appropriate therapist, entering data, looking up insurance, completing prior authorizations for testing, establishing payment types, and maintaining client records, as well as covering reception areas as needed. Also responsible for various tasks relative to the clinic business operations including post-monthly close accounts receivable billing amendment, insurance collection, and self-pay collection. Completes prior authorizations for service and prescription and required insurance information. Must have knowledge and stay current on company specific insurance policies and practices. Also, provides backup for clinic reception. **Major Job Responsibilities:** + Manages the intake process with potential clients which includes reviewing services, interviews clients to gather intake information and reviews program expectations and billing. Maintains program schedule with new and current clients, scheduling all client appointments. For new clients, assess the most appropriate counselor based on protocol and availability. + Manages the payments rendered for services. Must maintains knowledge of all Private Pay, Medical Assistance, County and spend down billing requirements and keeps current with all changes. Keep all payment activity up to date in the system. + Greets clients and serves as primary telephone and in-person receptionist for the department. **Job Requirements:** **Education:** Two (2) years post-high school required, or an equivalent combination of education and experience. **Job Related Experience:** Two (2) years' experience in a customer service or health care experience working with individuals in stressful situations. Clinic experience preferred.