Intake Specialist Date Posted: Jan 9, 2025 Requisition ID: 454506 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About the Indiana Civil Rights Commission (ICRC): The Indiana Civil Rights Commission enforces the Indiana civil rights laws and provides education and services to the public in an effort to ensure equal opportunity for all Hoosiers and visitors to the State of Indiana. The Indiana Civil Rights Commission will be an important societal influence working to eliminate illegal discrimination in Indiana. Role Overview: You will provide timely, appropriate, and professional responses to all public contact with the Commission. As an Intake/Case Control specialist you will answer questions, make referrals, draft complaints, and forward calls to appropriate Commission staff. The Intake/Case Control specialist serves as a professional staff member within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills. Salary Statement: The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience. A Day in the Life: The essential responsibilities of the job are: + Effectively interview potential complainants by telephone, or in person. + Provides excellent customer service, via phone and in person. + Gathers documents relevant to the discrimination charge. + Analyzes and applies relevant laws to establish jurisdiction over cases for ICRL enforcement areas. + Send Notice of Complaints and interrogatories to relevant parties. + Research databases for correct contact information for relevant parties and witnesses. + Prepare investigative work case files for investigations. + Closes case files by sending out closure letters to the parties and maintaining the case file before sending them out to records and archives. + Drafting of Charges of discrimination based on the information collected from individuals. + Organizes and assists voluntary groups created by helping advance the public policy of the State of Indiana as set out in the Civil Rights Law. + Serves as a resource person for lower-level specialists and technicians. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. What You'll Need for Success: You must meet the following requirement to be considered for employment: + Thorough knowledge of, and ability to interpret and apply, the Indiana Civil Rights Law, Commission Rules, and Regulations and EEOC court decisions falling within the area of Civil Rights. + Specialized knowledge of the principles, practices, and past and current trends of the Civil Rights Field on a state and national level. + Ability to analyze and summarize information and the application of Law in the areas of employment, credit, housing, education, and public accommodations. + Ability to understand legal concepts and to relate prior decisions to specific cases. + Ability to counsel persons who make an inquiry at the Commission office regarding civil rights complaints and to assist them in filing a complaint. + Effective communication skills. Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities + Deferred compensation 457B account (similar to 401k plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application. Current Employee? 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