Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

Must be a NC Certified Peer Support Specialist OR NC Certified Community Health Worker.

This Opportunity:The Integrated Health Coordinator will provide support to individuals with high utilization of Emergency Department services. The position will perform a variety of activities that address unmet physical health, behavioral health, and/or pharmacy and health-related resource needs.

What You'll Do:

Connect individuals to their current primary care provider, coordinate annual visits for preventative care, and assist with ad hoc scheduling for illness or other primary health concerns.  If there is no current primary care provider, support individuals by making a referral to primary care services

Follow-up with each individual during an emergency department visit.  If unable to meet in person during the emergency visit, the Integrated Health Coordinator, will make best effort to engage with the member in the community within 24 hours and make efforts to complete a second visit within seven days.

Coordinate and support individuals attending follow-up care after every emergency department visit and/or inpatient discharge

Utilize Person-Centered Thinking strategies to develop rapport with individuals and assist them with maintaining engagement with their service providers

Engage in various health promotion activities that promote self-management and wellness

Gather historical records information through NC HealthConnex, electronic health records, and via manual records requests and share the information with the assigned treatment providers and Care Management providers, as applicable

Follow the individual’s Crisis Plan, as identified by the Tailored Care Management Care Plan/ISP or Provider’s PCP.  For instances where there is not a Crisis Plan in place, coordinate linkage to the appropriate team and assist in developing a Crisis Plan.

Link individuals to appropriate community-based services and resources as well as monitor engagement with each service

Maintain trainings as required

Demonstrate knowledge of emergency procedures and assist in crisis situations

Demonstrate knowledge of and comply with all agency policies and procedures

Complete all other relevant responsibilities assigned by the supervisor

Driving and travel is required in and around the Wake County area to ensure adequate support to assigned cases

Education We're Looking For:High School Diploma (Required)

Certifications We're Looking For:Certified Community Health Worker (CCHW) - North Carolina Community Health Worker Association, Certified Peer Support Specialist (CPSS) - State Division of Mental Health, Developmental Disabilities and Substance Abuse Services (USA), Drivers License (Valid) - USA

Experience We're Looking For:Experience working as a Certified Community Health Worker., Experience working with individuals in a primary care, hospital, or other health care setting.

Schedule:Schedule to be determined, based on caseload needs.

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.