BE PART OF OUR GROWING TEAM Your Role The Integrated Logistics Specialist are handling all upcoming Support Request / Integration Failures originated by systems or stakeholders within the different customer engagements.\r\nHe/She is acting on a global scale for more than 25 customers across all industries with their customized Solutions, in terms of IT Landscape, Processes and Functionalities.\r\nHe/She is responsible for adherence to the customer specific GXP compliance at all time.\r\nSupports is given across more than 15 different internal/external IT enablers across the complete Supply Chain Solution.\r\nIntegrated Logistics Specialist are central point of contact for the different internal/external stakeholders involved in the different Customer Engagements, high level of communication skills are essential to this role.\r\nHe/She is responsible to ensure that all Requests are handled within the agreed SLA and coordinate/ involve with 3rd Parties, such as 2nd or 3rd Level Support. He/She is independently working and solution finding in his/her approach, but fully supported by the IS Department. Your Responsibilities Support / user support - instant help with user requestsChecking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third partiesTimely resolution of issues and root cause analysis of each issueBug reporting and follow up of fixes incl. testingSupport during UAT / SiT sessions in cooperation with IM-SProblem fixing (depending on enabler)Emergency response (handling of mission critical situations)Providing data as for analysis, overviews, statistics, reportsSet up and maintenance of master data for related applicationsTesting of new releases/new versions or customer related test in any applications in useKnowledge transfer and managementCreating and conducting of training units and issuing of training materialDeploying template solutions in accordance to standard requirementsDeployment and improvement of IT processesFull Ownership and central point for multiple customer setups from Support PerspectiveBeing responsible for continuous updating current process / knowledge for upcoming system / scope changes.Ensure cross training through the Team to ensure Backup ScenariosHandle Requests as per agreed SLAsGenerating knowledge repository of issues and resolutions for future referencesIssuing of working instructions and other documentation for Business System support teamAdhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest version.Adhere to existing K + N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping (BPM) structure.If applicable: Compliance with the relevant GDP / GxP requirements, guidelines and quality standards for pharmaceutical customers. Your Skills and Experiences

 

 

High Analytical SkillsAdvanced knowledge of MS officeGeneral knowledge and experience in the Logistics and ITUnderstanding/Affinity of IT solutions and the implementation of IT solutionHigh level of organization and communication skillsHigh level of motivation, proactivity and self disciplineLeadership and ability to motivate othersAbility to manage and lead employees and processesRegular communication with user from different countriesAbility to work on own initiativeProficience in K+N respective processes and systemsStrong affinity with required customer quality standardsStructured process analysis and process documentation skillsSQL Knowledge preferable Good Reasons to Join We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!