Job Title

Integration Consulting Associate

External Job Title: Integration Consulting Specialist
Position Type: Permanent
Location: Bogota and/or San Jose de Costa Rica
 

About Your Business Area/Department:
Within Travel Distribution (Product Management & Engineering), we unite all worldwide activities related to transversal product management, delivery services, and customer services. We play a key role in all steps of the customer relationship: from acquisition (Product Management / Construction Domains) to adoption (Delivery) and retention (Customer Services).

In the New Services setup in Product Management & Engineering (TRD), we are responsible for implementing Amadeus Solutions, as well as consulting and program management for our Travel Channels customers. We aim to design the right level of serviceability for these solutions and industrialize our delivery practice worldwide to meet the segments’ pipeline objectives.

Summary of the Role:
Assist customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy/integration services to improve business performance.

In This Role You’ll:
Pre-sales:

Support the sales organization autonomously for integration matters in the most complex cases (perform demos, analyze customer business flows, and propose integration solutions to meet customer requests).

Assistance & Consulting:

Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases.Provide functional support and problem resolution within the overall integration project.Ensure submission of SOR or change proposals (CPR) to Product Management.For the most complex cases:Establish and manage the product/solution integration schedule.Support integration activities during the implementation project.Provide formal integration status, KPIs, and customer feedback reporting to Management.Perform final sign-off/certification prior to implementation in production.Represent management at the integration project steering committee.

Post Integration & Post Implementation Consultancy:

Ensure high-level product adoption by customers by providing appropriate assistance in daily activities.Make sure customers make the most of Amadeus products/solutions.Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems, and root causes.Present complex analysis results in client meetings.Identify potential upsell activities for consulting and optimization missions.

Process Improvement:

Propose and follow up on internal process improvements.Identify and recommend internal tools/techniques for further process automation.

Service Design:
Occasionally, the integration consultant may take on a service designer role in a construction domain, with the following responsibilities:

Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirements.Review product specifications ("Service" section).Contribute to the validation of serviceability deliveries within the feature team.Build, store, and track Services Documentation (Implementation Guides, Cookbook, How To…).Update the SharePoint repository with all key documentation.Create a serviceability matrix detailing product functionalities ready to be industrialized.Provide regular status updates to ensure global coverage and foster synergies within the Construction Domain.Transfer knowledge to implementers globally.

The Incumbent:

Recommends process, product, and/or service improvements based on understanding and anticipation of internal and external business challenges.Autonomously solves unique and complex problems that have a broad impact on the business.

About the Ideal Candidate:

Language: English (Mandatory - business level); another language is a plus.Industry Knowledge: Mandatory experience in the Travel industry. Amadeus knowledge preferred.Skills:Excellent written and oral communication skills.Previous experience in a customer-facing role or consultancy delivery.Able to read XML schemas.Comfortable with technical tools (e.g., XML Spy, SOAP UI, Postman).Ability to analyze and interpret data.Willingness to learn.Team player attitude.Able to work on own initiative.Adaptable and flexible.

What We Can Offer You:

Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances, and other competitive benefits.Work from anywhere: onsite, hybrid, or fully remote.Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies, and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.