Job Title

Integration Consulting SpecialistQualifications:University degree ideally in a Computer Science, Computer Engineering, Information Technology or equivalent3-5 years of experience working in Technology industry.Good experience in product implementation and integration, process improvement and service designGood understanding and experience of Network systems, database, writing and technical documentationExperience in project managementGood understanding/expertise of XML structure.Good understanding of SQL/DBMS.Good understanding/expertise of Webservices interfaces.Experience in writing and maintaining technical documentation.Nice to have: Travel industry experience.Amenable to work in midshift schedule. Flexibility to attend early morning calls or late evening meetings

Job Scope:

Pre-sales:

Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Implementation & Consulting:

Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.Define and maintain implementation questionnaire and explain it to our internal stakeholders for them  to gather all information required from customer before starting implementation.Configure the platform correctly, including opening tasks to other teams if required.Ensure relevant validation (could be unit test, e2e test, UAT and pre-production)Monitor launch in production (transition period), react quickly in case of issue.Create and send relevant deliverables when project is completed with customersProvide advice/consulting to customers for their integration activities between Amadeus systems and customer systemsProvide functional support and problem resolution within the overall integration projectEstablish and manage the product/solution integration scheduleSupport Integration activities during the implementation projectProvide formal integration status, KPIs and customer feedback reporting to ManagementPerform final sign-off prior to implementation in production

Post integration & Post implementation Consultancy:

Ensure product high level adoption by the customers in providing appropriate assistance on the daily activitiesMake sure customers make the most of the Amadeus products / solutionsIdentify and prioritize critical issues, problems and root causesPresent results in client meetingsIdentify potential upsell activities for consulting and optimization missions

Process Improvement

Propose & follow-up Internal processes improvementIdentify & recommend Internal tools/techniques for further process automation

Service Design

Punctually, the specialist may take a service designer role in a construction domain, and therefore have the following responsibilities:Contribute to the creation of User Stories corresponding to predefined high-level Serviceability RequirementReview product specification ("Service" section)Contribute to the validation of serviceability deliveries within the feature teamBuild, store and track Services DocumentationImplementation Guides, Cookbook, How To, …SharePoint/Confluence repository updated with all key documentation.Create and maintains a serviceability matrix – details product functionalities ready to be industrializedProvide regular status to the line to ensure global coverage and foster synergies within the Construction DomainTransfer knowledge to Implementers globally

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.