Job Title

Integration Consulting Specialist

Summary of the role:

We are looking for a person for a position of Integration Consulting Specialist. The purpose of the role is to provide billable, high-quality, functional consultancy and integration services to improve business performance. Support customers in the integration and usage of Amadeus products and solutions.

In this role you'll be responsible for:

Discovery

Collaborate with the sales organization for integration matters (perform demos, analyze customer business flows, and propose integration solutions to meet customer requests).

Consulting & assistance

Provide high-quality, functional consulting and assistance to customers for their integration activities between Amadeus systems and customer systems: Provide functional support and problem resolution within the overall integration project.Facilitate the submission of SOR or change proposals (CPR) to Product Management.Establish and manage the product and solution integration schedule.Support integration activities during the implementation project.Provide formal integration status, KPIs, and customer feedback reporting to leadership.Perform final sign-off/certification prior to implementation in production.

Post integration & Post implementation Consultancy

Support product adoption by the customers by providing appropriate assistance with daily activities.Assist customers in maximizing the use of Amadeus products and solutions.Identify and prioritize critical issues, problems, and root causes, and provide recommendations for improvements.

Process Improvement

Follow-up on the implementation of internal process improvements and automation.

About the ideal candidate:

University degree or equivalent qualification.2+ years of experience in Development & Technical consulting.Experience in customer management and support, and customer-facing roles is beneficial.Knowledge of the travel industry is beneficial.Knowledge of current and evolving IT technologies, development expertise is beneficial.Proficiency in English (written and spoken).Project management skills.Software development and consulting expertise is beneficial.Knowledge of the travel industry and air shopping products is beneficial.Multicultural approach: exposure to a multicultural work environment.Customer focus and interpersonal understanding.Communication skills, including presentation skills in a high-tech environment.Ability to influence cross-functionally.Analytical and conceptual thinking skills.Negotiation and communication skills.Autonomy and initiative

What can we offer you?

An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUBHighly collaborative environment built on bottom-up initiatives and employees’ ownershipCompetitive salary on the market, eligibility to a performance-based bonus scheme, an attractive possibility to invest in Amadeus shares (incl. opportunity to receive additional free shares) and Employee Capital PlanPrivate healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glassesA flexible Benefit platform to suit your needsShopping vouchers for Easter and ChristmasHybrid model of work (50/50)Lunch cardLife and travel insuranceAdditional holiday daysPossibility to work abroad for 4 weeks per yearFree parking for employees

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.