Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth. Your Role You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with nearly every internal and external facet of the business. Your Responsibilities Resolve\r\n problems in response to customer/system reported incidents via trouble\r\n ticketsIdentify\r\n and break down problems using structured problem resolution approachesEvaluate,\r\n diagnose, research, analyse and provide solutions to problems encounteredSetup\r\n and configure requests together with customer(s)Make\r\n changes to existing setups based on customer description Collaborate\r\n with other teams on projects for new technology initiatives and\r\n deployments and provide management with feedback about areas of technical\r\n concern for associates and frequently encountered problemsUpdate\r\n skill set by keeping up with technology changes and industry trendsAttend\r\n trainings in accordance to professional development planShift work is required Your Skills and Experiences Strong ability to analyse and solve\r\n technical problemsAbility to learn fast and become\r\n proficient with unfamiliar systemsAbility to interact with different countries,\r\n cultures, clients (internal and external)Good communication / presentation skillsExcellent English language skills, both\r\n written and spokenTechnical Support experience or IT\r\n experience is strongly desiredReadiness and availability to work in shifts Good Reasons to Join We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!