RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.  

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.   

  

We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.   

   

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.   

  

About RingCentral

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.   

  

What we offer:  

RingCentral offers perks and benefits for all aspects of your work/life:  

Hybrid Work Setup Arrangement until further notice HMO coverage on Day 1 for the employee HMO coverage after Day 90 for 3 free dependents   Personal Time Off   Performance-based incentives (e.g., MBO, commission, etc.)   Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7   Mental Health support and unlimited free sessions with a Psychologist through Mind You Meditation guidance through Headspace   Resources for parents and employees with special needs children through Whil Fun wellness and employee engagement programs

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re expanding our Customer Support team to make sure we stay ahead of the competition.

We’re currently looking for an Integrations Support Specialist who will review a support request received through phone or email from a client’s end-user or a Tier 1 organization and assess the nature of the issue, reproducibility of the issue, and the remediation steps taken. The Integrations representative continues troubleshooting that may include identification of API, gathering of HAR logs and coordinating with the integrations team in the product to validate fix or improve product performance. 

The main responsibilities are but are not limited to root cause identification, and remediation of problem or installation of a workaround and helping the product team improve our API capabilities by gathering feedback from the market place.

Integrations Support Specialist either resolve the issue or prepares the issue for escalation to the Tier 3 organization and Product team. The Integrations Support Specialist communicates with customers using web-based tools and follows grammar rules. Demonstrates continued and consistent proficiency in most of the skill sets utilized with the Call Center. Adheres to schedules, guidelines, and requirements in accordance with the Company’s policies and procedures. 

Key Responsibilities: 

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: 

 

• Provides support and consultation to Tier 1 agents. 

• Handles escalated calls/chats from Tier 1 agents that are integrations related. 

• Create T/S tree recommendation for Tier 1 agents 

• Provides highly technical and advanced troubleshooting skills to resolve customer’s concerns. 

• Analyzes request headers and response header to identify response from application to RC 

• Is updated on the group decisions about current/possible bugs (Email, RC411/RC911). 

• Works on special duties (E911, Caller ID Name). 

• Knowledgeable in outage management. 

 

 

Minimum Qualifications: 

With Developer Experience minimum of at least 2 yrs experience 

Preferably with programming experience* 

Experienced in Python, Networking, Web Development, CC Experience (Customer Facing experience preferably) 

Atleast 2 yrs completed in college 

 

By completing your application for this role, you: 
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