ING Hubs Bratislava is a servicing hub providing transactional & banking operations services for ING’s global wholesale clients. These are exciting times for us as we are now also starting to offer more and more complex knowledge work in design and consultancy roles. We are part of the IBSS organization which consists of servicing hubs around the globe. Our vision is to centralize the processing activities of ING to these servicing hubs to help harmonize and standardize products and processes in order to give an outstanding and differentiating client experience to all clients of ING worldwide.

To support this growth and harmonization we are now looking to expand our Intelligent Automation team in Bratislava. The mission of the team is to accelerate the identification, analysis and execution of robotics activities, while delivering efficiency, consistency and quality improvements to our banking operations worldwide. 

In this role you will be involved in global projects and will be part of a rapidly growing Automation community within ING and contribute to continuous quality and performance improvements.

Responsibilities:

Evaluate business needs and user requirements across various Conduct requirements analysis and formulate specifications for impacted systemsContribute to the design, development and testing of IA/RPA processesAdopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelinesIdentify ways to improve performance and robustnessWrite technical guides for internal usersEnsure bots are seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)Provide regular progress updates to management including highlighting any potential delivery risks or issues

Requirements and skills:

2+ years of experience in business process automation or as a business analystExperience with creating process flow diagrams in UML (or similar tooling) Abstract and analytical thinking, you are able to understand business processes and translate them into generic workflowsPassionate about your field of expertise (automation) and ambitious, you want to grow as a person and professionalService mentality and passion for working in an innovative teamEntrepreneurial work style, in which you regularly step “outside the walls” of your role to drive innovative thinking and practiceExperience in NLP and/or OCR technologies, programming (C#, Python, VB script) and reporting tools (PowerBI/Tableau) is an advantage, but not requiredFluent in English

Wage (gross)

2320 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from homeDaily working time: 7hrs 45min instead of standard 8hrsDaily refreshments - coffee, fruits, drinksFully equipped gym accessible 24 hours / 7 days per weekGame room with unlimited accessModern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salaryLife insurance contribution: up to 22,14 EUR/per month3rd pillar contribution: up to 3% from your monthly salary24/7 external mental health supportLearning opportunities: internal and external learning programsRegular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per yearExtra vacation days: up to 10 extra days/per yearWe welcome your ING-positive friends: referrals starting from 1000 EUR150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary awardOur premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s resultsCafeteria points: 50€/month (600€/year) - choose when and how to spend themHome office contribution: 20 EUR/per monthDiscounts from our and your favorite stores: up to 30%Warm welcome package for your fresh startPet friendly office