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Job Title\:                                         Order management Coordinator/Administrator 

Department Name\:                      Order Management (OM)          

Reports to (title)\:                          OM EMEA Supervisor    

Location\:                                         Hemel Hempstead - UK

JOB SUMMARY\:

Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all-team members in other aspects of the OM Role

PRIMARY JOB FUNCTIONS\:

·       Fast paced order Entry in ERP system (Oracle)

·       Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms)

·       Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods

·       Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise

Managing shipments and deliveries and responding in a timely fashion to all requests  Ensuring all orders are processed and completed and followed through in line with SOX procedures Any ad hoc administration tasks which are required from time to time Monitor OM email inbox and action and respond accordingly Work closely with several teams (Account receivable – Logistics)

Knowledge, Skills & Abilities

Practical understanding of the use of purchase orders, credit/debit memos, and invoices Building strong relationships with customers through the processing of their orders Maintaining excellent procedures and documenting in detail Customer focused and enthusiastic at all times  Experience of working in a multi-national environment  Ability to multi-task in fast paced environment, and work with minimal supervision  Self-motivated with the ability to work at all levels within the organisation Excellent communication skills  Ability to work under pressure

Desirable 

·       Administrative background

Excel skills required  Oracle, Salesforce experience Knowledge of Export\: Procedures Documentations, (understanding Incoterms, Letter of credit) would be a plus.

 

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Job Title\:                                         Order management Coordinator/Administrator 

Department Name\:                      Order Management (OM)          

Reports to (title)\:                          OM EMEA Supervisor    

Location\:                                         Hemel Hempstead - UK

JOB SUMMARY\:

Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all-team members in other aspects of the OM Role

PRIMARY JOB FUNCTIONS\:

·       Fast paced order Entry in ERP system (Oracle)

·       Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms)

·       Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods

·       Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise

Managing shipments and deliveries and responding in a timely fashion to all requests  Ensuring all orders are processed and completed and followed through in line with SOX procedures Any ad hoc administration tasks which are required from time to time Monitor OM email inbox and action and respond accordingly Work closely with several teams (Account receivable – Logistics)

Knowledge, Skills & Abilities

Practical understanding of the use of purchase orders, credit/debit memos, and invoices Building strong relationships with customers through the processing of their orders Maintaining excellent procedures and documenting in detail Customer focused and enthusiastic at all times  Experience of working in a multi-national environment  Ability to multi-task in fast paced environment, and work with minimal supervision  Self-motivated with the ability to work at all levels within the organisation Excellent communication skills  Ability to work under pressure

Desirable 

·       Administrative background

Excel skills required  Oracle, Salesforce experience Knowledge of Export\: Procedures Documentations, (understanding Incoterms, Letter of credit) would be a plus.

 

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JOB QUALIFICATIONS\:

 Education and Formal Training

·       ERP system order entry experience with Oracle, Salesforce desirable

·       Strong customer support administration background with experience of a recognized service management system

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JOB QUALIFICATIONS\:

 Education and Formal Training

·       ERP system order entry experience with Oracle, Salesforce desirable

·       Strong customer support administration background with experience of a recognized service management system

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.