Summary:

The Interface Analyst III is responsible for the secure and efficient data communication between applications and tools used across The Guthrie Clinic and with external business partners. They collaborate with the business, System Administrators and with the vendors to diagnose and troubleshoot issues that may arise with data communication between systems.  Additionally, they collaborate with the business, System Administrators, Project Managers and with vendors to develop and implement new/upgrade interfaces that leverages our current tools to improve workflow, reduce project costs and implementation time.    They monitor major Interface Engines used within The Guthrie Clinic to ensure the systems are operating at peak efficiency and oversees any updates or enhancements required by regulation or to support the business growth and data security standards.  They are responsible for monitoring incident queues and assigning delegates for work completion.  They adhere to documentation standards utilized by the Interface Team.  They work to ensure enough cross training is performed so that the Interface Team continues to offer consistent operational support for all interfaces managed by the Interface Team.   They can work independently on project tasks assigned.  They hold a leadership role among the Interface Team by overseeing projects and offer training & guidance to Level I & II Interface Analysts.  They can manage large interface projects and provide proper project status updates for all projects in flight. They are responsible for elevating identified critical issues or refer problems of unusual complexity to other teams or managers.  They will lead cross functional meetings (invitations, agendas, facilitate meeting discussions, ensure follow-ups, and provide minutes. Etc.) 

Experience:

Five years of Interface Analyst Level I & 2 experience  Must have been responsible for Interface tasks relating to a major application upgrades or deployment  Must be proficient in HL7  Work with end users and functional owners to review Bridges error queues and work to develop changes which reduces the amount of errors Must be experienced with Epics online documentation and to be able to review& update appropriate Nova notes pertaining to Bridge functionality  Must have led small interface related projects Five years of Interface Analyst experience with progressively receiving more responsibility and management skills  Must have led at least two large multi-system interface projects 

Skills:

Basic knowledge of principles of software design and modification, basic computer skills, and a basic knowledge of MS Office suite.    Aptitude for details: demonstrates excellent verbal and written skills; able to mediate conflicts; self-starter; able to meet deadlines; and maintain meticulous documentation. Analytical skills to translate clinical workflow into the functional build process. Ability to effectively manage multiple tasks is essential.  Strong customer service and user support skills. Ability to work effectively as a member of a multidisciplinary team. Ability to express complex technical concepts effectively, both verbally and in writing. Ability to express opportunities for improvement and innovative ways to improve the use of the clinical systems supported Ability to teach computer applications to people with varying degrees of computer experience. Ability to facilitate complex workflow discussions and collaborate to conclusion. Ability to advocated on behalf of The Guthrie Clinic to the vendors and drive to solutions and feel comfortable escalating timely both internal as well as external with the vendor Ability to deliver presentations to a diverse group of key stakeholders and customers Ability to review system integration specifications and work with end users and vendors to develop and implement integration plans which support Guthrie’s needs.  Ability to oversee operational support for Interface Engines they are trained/certified on.  Ability to work independently. Ability to identify opportunities for process improvements and provide analysis and propose change and communicate strategies.  Leadership experience must be comfortable in a fast-paced environment, and be able to meet high-expectations under deadlines.  Ability to lead groups of clinicians including medical staff, nurses, and pharmacists—is preferred  Ability to develop and execute project presentations.  Proficient with Guthrie’s Project Management Tools 

Relationships 

Demonstrates Caring, Commitment and Collaboration in all relationships Treats all patients and customers as honored guests Seeks out a connection with patients, their families and co-workers Regularly works to enhance oneself through personal mastery Does not engage in the Bickering, Backbiting, and Blaming

Excellence

Recognizes and addresses the concerns of others and is able to convey trust and confidence Demonstrates empathy in every patient encounter Keeps patients and other customers informed of delays and demonstrates a willingness to help Resolves and reports patient and family safety and quality concerns Participates in self-reflection at least quarterly and takes actions toward self-improvement

Service

Greets everyone with a smile, makes eye contact. When providing service introduces self and role. Demonstrates courtesy, acknowledges others by saying thank you and please. Is present and attentive when interacting with customers, validating request or need and provides accurate responses or appropriate action. Honors customer's right to privacy and dignity. Emphasizes this commitment by seeking and performing the patient's preferences. Is respectful, responds with a listening and learning & responsive approach. Displays a positive attitude and demonstrates professional demeanor. Takes ownership and responsibility for a professional environment, personal presentation. 

Learning

Seeks to learn about the customer as a person, e.g. "What do I need to know about you to give you the best care?” Proactively seeks opportunities for learning in the areas of personal mastery and technical/clinical/career skills. Continually uses evidence to evaluate processes and look for innovations. Demonstrates a positive attitude when evaluating new ideas and trying new methods. 

Integration

Values diverse talents, skills and experience of individual team member Seeks to understand impact of decisions and actions on others and systems outside of one's area Takes/looks for opportunity to work across the network to improve operations and outcomes 

Accountability

Holds self and others to organizational standards Demonstrates ownership of the patient's experience Consistently answers/satisfies customers needs without needing to be asked Keep a clean and professional work environment and personal habits 

License:

Epic Bridges Certification  Certification or demonstrate expertise for one Guthrie’s non-Epic major interface engines 

Education:

Bachelor’s degree In lieu of Bachelor’s degree currently licensed healthcare professionals (ie, RN’s, Social Workers, etc.) or an Associate’s degree and 1 year of health care experience may be considered  High school diploma or GED and 2 years of experience with healthcare information systems may be considered

Essential Functions:

The following section contains representative examples of work that will be and the environment can be fluid. Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.                       

Participates in the implementation, development, programming and overall support of the clinical systems.  Works closely with the end-users to develop and implement interfaces which meet the needs of the organization.  Effectively communicates with the stakeholders in an open, friendly, courteous and caring manner as observed by staff, supervisor and customer feedback. Participates in the design programming and implementation of changes to the system in a timely manner while following the established change control policy, including notification of key stakeholders. Proactively works with the stakeholders to identify, analyze, report and correct integration errors  Assists the stakeholders in understanding the systems abilities, and ways in which it can be used to meet their needs. This may include coordinating meetings with the vendor or others to discuss potential changes.  Works with customers in a friendly, supportive manner 100% of the time, as evidenced by customer feedback. Researches and/or recommends possible solutions to system/workflow issues or when efficiencies by using/altering use of the system may be gained. Attends project meetings with stakeholders along with other meetings as needed and communicates key information from these meetings back to the IT team. Participates in the design and build of interfaces based on workflow analysis and sound principles of system design and maintenance as reviewed and approved by his/her manager and with user input.  Actively engaged in the development of and monitoring of the progress of interface related tasks on project plans and timelines to ensure assigned goals/milestones are met.  Communicates deviations from the plans or timelines effectively to his/her manager as necessary.  Actively participates in unit testing and aides’ users with functionality testing for system upgrades, system changes prior to go-live and.  Participates in the coordination and completions of test plans, engaging the end-users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system. Monitors interfaces assuring information exchange performance proactively, resolving issues as they arise to ensure system performance, support patient data, patient care, security, and confidentiality as evidenced by the effective day-to-day operation of the systems and the review of system reports and responding to user requests and help desk calls.  Monitors software for logged calls.  Enters new calls as they occur and triages clinical calls with appropriate priority levels and status updates.  Obtains assistance from IS or vendor when unable to resolve the issue as observed by the call logs, issues lists, and the supervisor.  Provides on-site go live support as needed Within six months of hire date, join the Interface Team on-call support on a rotating basis as needed to support the users and assure system function. On-call requires the use cell phone 24 hours a day on the scheduled days.  Response to the Help Desk within 15 minutes of page receipt is expected with a 90% success rate. Works effectively with the vendor to resolve any issues or to discuss potential changes to the interfaces.  Assists with the monitoring and some coordination of service request backlog as observed with open project log. Will provide analysis and recommendations for problems and application request, working with staff on the final resolution, correction and implementation.  Provides a high level of customer support and communicates technical aspects effectively while analyzing and addressing the customer needs.   Assists with the development of user documentation for cross training. Communicates any system changes, upgrades or implementations to the interface team so documentation is maintained and updated as necessary and training. Engage testing coordinator with users to ensure testing scripts are developed and maintained for the users  Works on changes or new applications, with limited supervision, from a formal specification and completes tasks in a timely manner. .  Leads multiple enterprise integration projects effectively and produces deliverables in a timely manner.  Mentors Level I & Level II Interface Analysts Oversees projects managed by Level I & Level II Analysts, able to provide Project Status Updates 

2)    Communication

Effectively communicates to the stakeholders and address any questions that may arise. Communicates status and any deviations from the project plan to his/her manager. Communicate issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood. Understands and proactively communicates potential issues related to the clinical system or integration of the clinical system. Monitors help desk calls daily for problems/projects assigned to them. Logging problems directed to them by other than the help desk, and to update and close them appropriately.  Complies with the department’s operational standards, at all times, as observed by the supervisor. Follows department guidelines for requesting time off and will monitor own vacation and elective holidays. Actively shares knowledge with other members of the project team, IT and stakeholders (when necessary). Participates in the Development of thorough and easy to understand documentation for all new programs/processes 100% of the time. Reports to meetings on time and prepared. Notifies meeting chairperson or department secretary if unable to attend a meeting. Will be monitored by staff and supervisors. Will need to attend a minimum of 90% of meeting attendance as required. Maintains and monitors calendar and attends scheduled meetings (including departmental, project, etc.), as evidenced by 90% attendance record. Facilitates multidisciplinary meetings and/or projects.  

3. Maintains competent level of knowledge for self, shares knowledge, consults with end-users and maintains vendor contact.         

Maintains knowledge by participation in continuing education, reading journals, resource utilization, vendor resources, and attending any required courses as observed by the manager.  Keeps manager, project teams, stakeholders, etc. informed of progress, status, issues, etc. regarding assigned tasks.  Works with and communicates effectively with the stakeholders around various aspects of a project including but not limited to: planning, task completion, testing, and implementation. Responds to phone, voice mail and e-mail in a timely fashion and notifying his/her manager of communication and issues as they arise. Works with vendors, as needed, to resolve issues and documents discussion/decisions. Demonstrates knowledge and compliance with the department’s operational standards, at all times, as observed by the supervisor. Actively shares knowledge with other members of the team.  Assists with the education of new department analysts/staff regarding application specific documentation standards, operational environment (i.e. – the hardware, software, computer operations and help desk). Maintains up to date certifications Acts effectively as an integration expert 

4. Performs similar or related duties as requested or directed

Performs other duties as requested and observed by supervisor or manager.

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