Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
RoleThe Senior Dispatcher role will be responsible for working with the Integration team to develop, coordinate, and present a training plan for Dispatchers for new Company acquisitions. The Senior Dispatcher will be responsible for traveling to newly acquired locations and providing hands-on training for Dispatchers. In addition, this role will provide ongoing training, as needed, for any assigned office locations that have onboarded a new Dispatcher and need training support. This role will coordinate and provide necessary training for all assigned newly acquired personnel. The Senior Dispatcher will work with Management and the Integration team members to facilitate dispatcher training during acquisitions in a thorough and efficient manner. The ideal candidate will have proven success in their role as a Dispatcher. This role will require project planning and organization skills. The ideal candidate should be high-energy, a strategic thinker, and an effective communicator. When not in active Integration period or training with newly onboarded Dispatchers, the Senior Dispatcher will report to local assigned office to provide additional Dispatcher support. During this time, under the general guidance from the Regional Service Manager (RSM), the Senior Dispatcher will be responsible for communicating the customer’s needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company’s policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers
Company Benefits Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.Dental & Vision Coverage – Prioritize your overall health with added benefits.Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO) Min Compensation USD $50,000.00/Yr. Max Compensation USD $60,000.00/Yr. Responsibilities Travel to assigned locations and train newly acquired Dispatchers on Companyprocesses, policies, and proceduresDevelop training plan for assigned Dispatcher(s)Ensure training goals are met prior to end of scheduled training planWork closely with Integration team to develop onboarding plan for newly acquired
locationsKeep Integration team updated on Dispatcher training and acclimation to Company
procedures by providing daily and/or weekly updates Serve as lead Dispatcher and provide on-site support to local and/or assigned regional
office/operations when not working on active IntegrationPerform quality assurance inspections, as requestedDeliver high level of customer service on a consistent basisCommunicate the required information to the field and management, per company policySupport field personnel and management on customer and company requirements as
well as making sure tasks and calls are completed in an expeditious mannerTreat all customers and employees with respect Qualifications
Proven success in commercial HVAC Dispatcher roleLevel-headed personality with a drive for success and the ability to focus on desired
resultsProven ability to develop and lead others through active coaching, providing actionable
feedback, and demonstrating hands-on leadership experience Strong customer service skills (Internal and External Customers)Ability to remain positive, proactive, and flexibleMust have the ability to embrace change and adapt to changing circumstancesExtremely high level of urgency to resolve problemsStrong organizational skills with ability to manage multiple tasks, prioritize, and meet
deadlinesHigh level of calendar/scheduling management skillsHigh level of computer skills, proficient in Excel, Microsoft Word, Outlook, Teams, and
SM-PlusExcellent written and verbal communication skillsAbility to act with discretion, tact, and professionalism in all situationsAbility to focus on desired resultsAbility to adapt to fast-paced environment and deadlinesStrong attention to detailExcellent interpersonal and communication skills, both written and verballyWorks well in a team environment as well as independentlyMust demonstrate organization and prioritization skills to manage timeOrganized, detailed and self-motivatedOther duties, as assigned Physical Requirements Must be continuously willing and able to travel up to 50% of time, or as needed.Must continuously be willing and able to work out of assigned office locationContinuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such
as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hours Able to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 lbs.Continuously requires vision, hearing, twisting, and talking Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling,
bending, and crouching Rarely requires climbing Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.
Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs
Software Powered by iCIMS
www.icims.com