Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

In Aviva's Centralized Payment Unit, the Intermediate Account Analyst works with a team processing Preferred Vendor payments. They ensure timely and accurate payment processing for Aviva Canada's multiple lines of coverage. They maintain a portfolio of Premiere vendors and provide valuable feedback to shape service standards.

Come join our team!

What You'll Do

Use your claims knowledge and experience to validate invoices and determine the appropriate coverage and payment coding for entry into the ClaimCenter system.

Find, log, and resolve any errors or discrepancies in payments, ensuring flawless execution.

Respond to inquiries from vendors, examiners, and internal auditors, taking action to ensure that Premiere vendor payments are accurate and follow standard methodologies.

Use analytical and creative problem-solving skills to resolve outstanding invoices, advancing issues to the appropriate action channel when necessary.

Strictly adhere to service level agreements, production, and quality targets to compete successfully in the market.

Provide recommendations for continuous improvement in service delivery and training, striving for ambitious goals and proven results.

What You'll Bring

Advanced proficiency in Microsoft Excel, including the use of formulas and functions.

Intermediate experience with Microsoft Access and databases.

Excellent time management and organizational skills, enabling you to multitask and achieve both team and individual targets.

Ability to work under pressure and meet strict deadlines.

Outstanding verbal and written communication skills.

At least 1 year of experience working in the insurance industry.

Solid understanding of the ClaimCenter system.

Knowledge of accounting principles will be considered an asset.

What You’ll Get:

The salary band for this position ranges from $38,800 to $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.