An overview of this role

We're expanding our End User Services team and looking for a skilled IT professional to join us in supporting GitLab's global operations. As part of our dynamic team, you'll play a key role in keeping our organization running smoothly through comprehensive IT support.  This role is 100% remote and based in EMEA! 

You'll be joining a team that prides itself on:

Delivering exceptional end-user support Solving complex technical challenges Working collaboratively in a fast-paced environment in a security focused environment Continuously innovating and improving our service delivery

Some examples of our projects: 

How we boosted WebAuthn adoption from 20 percent to 93 percent in two days

What You’ll Do: 

Triage all IT related questions as they arise Build a knowledge base of IT practices and pragmatic problem solving in the handbook Account management for password resets and lockout Follow the sun support model with the ability to be flexible Diagnose computer errors and provide technical support Troubleshoot software and hardware Support Weekly IT Onboarding Sessions for new Team Members Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management Train end-users how to setup and use new technologies Provide technical support over Zoom, Email, or through Slack

What You’ll Bring 

Experience with Google Workspace and an interest in its administration Experience managing mailboxes, Shared Mailboxes, and DLs Some experience Automation & Scripting Mac and Linux environment Hands-on experience supporting Mac and or Linux Tolerance for repetitive or manual tasks, with a mind for automating said tasks Some experience with SQL and Python Configure, build, test, and deploy laptops using MDM tools Experience working with Git Ability to use GitLab and ServiceNow Okta, Slack, and Zoom administrative experience Security Focused  Strong written and vertical communication How GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget  Parental leave  Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.