How you'll help us Keep Climbing (overview & key responsibilities) The Airport Customer Service (ACS) Field Support Strategy and Analytics intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Leadership at the end of the semester. **This intern position will be located Atlanta,Georgia.** As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents. Students joining the Internship Program with Airport Customer Service (ACS) will work with our Field Support Team, supporting functions that consist of Aviation Management, Strategy, and Analytics. Work with a team of Customer Experience professionals on multiple projects to: + Measure and analyze currentperformance + Implement project managementskills and practices + Work across business units withvarious stakeholders in a professional setting + Provide process engineeringand/or internal consulting services + Participate in data collectionefforts for projects that impact cross-functional departments + Identify and implementimprovements to existing processes to increase efficiency, productivity,and performance + Recommend ideas for new ways toprovide optimal customer service and evaluate impact of proposedoperational changes What you need to succeed (minimum qualifications) + Undergraduate students in pursuit of a bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program + Students must be enrolled in an accredited institution during the duration of the program to participate + Must be able to present themselves professionally and effectively communicate with various levels of leadership. + Team oriented and supportive of continuous improvement methodologies. + Strong organizational, project management, and verbal/written communication skills + Proficiency in Microsoft Office Suite, including Excel and PowerPoint + Willingness/ability to learn new skills. + Embraces diverse people, thinking and styles. + Consistently makes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications) + Familiarity with data analysisand/or experience in some of the following: SQL, SAS, Python, R, Tableau,Microsoft Power Apps + Comfortable working in group andindividual settings + Track record of seekingleadership roles including student and community organizations + Ability to digest large amountsof data and information and succinctly explain what can be learned fromthe data and how it can support decision making + Ability to develop effectivepresentations that help explain the background, analysis, results, andrecommendations to leaders in an efficient and effective manner + Desire to learn leadershiptechniques and best practices in problem solving and conflict resolutionto enable innovation and progress on difficult to solve challenges of ourcustomers + Desire to learn more about theairline industry and interest in Delta as a company **InternshipProgram Outline** • Interns will spend 12 weeks at the Delta Air Lines Headquarters in Atlanta, Georgia. • Students who reside 50 miles or more from Headquarters are eligible for a housing stipend. Program Start Date May 12 th , 2025 - Program End Date: August 1 st , 2025 (12 weeks) Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here