Intern, IT Date: Oct 16, 2024 Location: Assumption, IL, US Brand: Grain & Protein Workplace Type: Onsite Please note that as of November 1, 2024, Grain & Protein is not part of AGCO and now operates as a separate business under a new ownership. However, for your convenience, Grain & Protein’s career opportunities will continue to be accessible through AGCO's career site until further notice. We appreciate your understanding during this transition period and look forward to your application. For your convenience, the press release can be found here:AMERICAN INDUSTRIAL PARTNERS COMPLETES ACQUISITION OF AGCO'S GRAIN & PROTEIN BUSINESS (https://www.prnewswire.com/news-releases/american-industrial-partners-completes-acquisition-of-agcos-grain--protein-business-302294121.html) Grain and Protein Technologies is a global organization with nearly 4,000 employees who develop technological solutions for farmers. Through products such as silos, grain drying and moving equipment, and connected controllers to improve animal welfare, the company’s mission is to provide smart solutions to ensure sustainable agriculture. The North America team is currently looking for a **IT Desktop Support Intern** to join our **IT team** based in **Assumption, IL** . This is a paid, full-time internship during the summer of 2025 at our Grain & Protein headquarters in Assumption, IL. Housing is provided for students who reside more than fifty miles from Assumption, IL. Students are required to work forty hours per week on-site at our Assumption office from May through August 2025. The IT Desktop Support Intern is responsible for working in the Desktop Team to provide effective second line IT Support for IT-related Incidents and Catalog Requests. This role provides support for all users of IT Computer Systems. The intern is responsible for supporting all IT problems and Catalog requests through to a timely and satisfactory resolution in the Service Now System. It involves handling hardware, computer and mobile devices, for new joiners and leavers and installing software. We are looking for someone who wants to learn the basics in IT Desktop Support. **Your Impact** + Supporting Incident and Request tickets assigned to the Desktop Team in ServiceNow tool + Making sure all authorizations and approvals are in place before completing Requests + Assisting local Desktop team with handling hardware related requests including setup of new PCs/laptops/monitors/etc., and handing over equipment of leavers + Wiping the software from out of warranty PC's and prepare them for collection by Third Party Company + Installation of End Point Security software + Assist in handling basic IT-related issues like anti-virus software installation, local admin rights, problems with Windows operating system, Microsoft products, standard IT hardware **Your Experience and Qualifications** + Some knowledge of PC skills including Windows and Microsoft Office products + Good communication and Customer Service skills + Good decision-making skills + Some experience with connecting PCs/laptops/monitors/keyboards, etc. + Some experience with installation of IT software **Your Benefits** + Complimentary housing will be provided if you reside more than 50 miles from Assumption, IL. **Your Workplace** You will be working an onsite role based in Assumption, IL. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. **Join us as we bring agriculture into the future and apply now!** Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. **Smart Solutions** Our five grain and protein brands help our customers manage seeds and grains, protect animal health and improve productivity. GSI and Cimbria offer advanced, integrated systems that make storing, conditioning, moving, and managing grain and seed easier and more profitable. Cumberland and AP leverage the latest high-tech solutions to improve poultry and swine production, including state-of-the-art climate control, biosecurity, and feeding systems. And Tecno’s innovative layer housing helps egg producers protect the well-being of their birds and achieve better results. **Job Segment:** Summer Internship, Technical Support, Sustainable Agriculture, Testing, Intern, Entry Level, Technology, Agriculture