About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job DescriptionGet to Know the Team
The Grab Support team supports Grab's Partners, including drivers, passengers, and merchants, in using our products. The team handle service inquiries and resolve disputes from our drivers, passengers, and merchants with the goal to deliver exceptional customer service to our clientele. We aim to foster relationships and participate in community-building programs with drivers, passengers, and merchants.
Get to Know the Role
We are looking for a motivated intern who will assist the team with planning, researching, and analyzing strategic plans. You will work independently, collaborate on projects, and help develop special projects. You will be responsible for matters related to creation of dashboards and development of data driven insights. In addition, you will provide day to day data support to the Product and Engineering teams. You will report to the Product Analytics Manager II, and work onsite at the Grab HCMC office.
The Critical Tasks You Will Perform
Utilize data to measure and analyze business/product performance across markets and business lines.Explore business/product issues and opportunities, uncover insights, and identify growth areas.Collaborate with product and engineering teams to design and analyze experiments for key product decisions.Generate data-driven hypotheses to solve key product/business problems.Develop models to understand interaction effects or suboptimal product configurations.Measure, monitor, and report product/system metrics; perform root cause analysis for sudden metric changes.Create analytics tools for stakeholders to self-serve data and analyses.QualificationsWhat Essential Skills You Will Need
[Must Have] Final-year students or recent graduates (within a year) in Software Engineering, Computer Science, Data Science, IT/Science, Mathematics, or similar majors.[Must Have] Vietnamese citizenship and can commit 40 hours weekly onsite internship at the Grab office in District 7, HCMC.[Must Have] Highly proficient in English (from B2/Upper-intermediate level), both written and verbal.Proficient in SQL queries to transform data from diverse databases and sources.Experience with collecting, organizing, and analyzing large datasets.Experience in developing data dashboards, reports, and visualizations.Familiar with spreadsheets (can perform complex functions), databases, project management, and deck preparation.Only candidates who meet ALL [Must Have] requirements will be selected for the interview process.
Additional InformationLife at Grab
We care about your well-being at Grab, here are some of the global benefits we offer our Interns:
Attractive Monthly Allowance: Receive a competitive monthly allowance to support your internship journeyWork Essentials Provided: A working laptop and necessary software tools will be provided to ensure you have all the resources you need for success.On-the-Job Training: Gain hands-on experience with mentorship and training opportunities from Grab's leaders and senior membersCareer Opportunities: Explore potential full-time employment opportunities within the company, depending on business needs and intern qualificationsWhat We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique