Job Posting Title:

Intern, Viewer Experience, Disney+ APAC - Jul to Dec 2025

Req ID:

10113436

Job Description:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

We are seeking a capable and customer focused intern for the position of Viewer Experience Intern for Disney Streaming covering Disney+ APAC (excl KR and JP). This role is within the Global Partner Management team and will work closely with our APAC Business Process Outsourcing (BPO) partners.

This individual will report directly to the Viewer Experience (VX) Manager, APAC and will collaborate cross-functionally with the broader Disney Streaming team, the global VX team, as well as groups and stakeholders from business units across The Walt Disney Company.

We require an individual who is highly motivated to bring the best customer experience to our viewers. You possess strong communication and organizational skills, and you are comfortable working in a fast-paced environment autonomously.

 

Responsibilities:

Operational performance management

Compile and deliver weekly Viewer Experience performance reports summarizing Business Process Outsourcer (BPO) performance and trending issues for the benefit of stakeholders across the businessPull ad hoc issue/ trend specific BPO performance reports as requiredRun weekly checkins with the BPOs and share business updates as neededTake and distribute meeting notes as required

Team collaboration

Provide daily operational support for BPOs on contact drivers, customer feedback, and identify areas of improvementsCommunicate with Viewer Experience (VX) Teams across the business on BPO pain pointsCollaborate with cross functional Disney Streaming team on product initiatives

Problem solving

Assist with investigatory work, analysing performance data to identify trends and root causes and reviewing samples of data to pull out specific examples illustrative of particular issues

Audit and troubleshoot product issues, providing escalations to product and engineering teams as necessary

Internship Requirements:

Currently an undergraduate pursuing a bachelor's degreeStill an undergraduate and not yet graduated during the internship periodMust be available for full-time internship commitment (Monday to Friday, 9am-6pm) between July to December 2025Indicate your internship availability (start and end date) in your resumeIndicate your expected graduation date in your resume

*Please apply to this job posting only if you are available for a full-time internship during the stated period. Please note that only shortlisted candidates will be contacted.

Requirements:

Currently an undergraduate pursuing a bachelor's degree in Business Administration, or a related fieldSelf-starter, self-motivation and are always looking for opportunities to improve processesStrong organizational and process orientation skills; able to plan, meet deadlines, produce workflows and implement processes confidentlyA curious mindset with the ability to think strategically and drive resultsStrong team player with a positive and determined attitudePossesses strong interpersonal skills with a high level of enthusiasm in collaborating in cross functional teams.Thrive in a high paced environment and adapt quickly to changing priorities; willingness to learn, ask questions, demonstrate resourcefulness and attention to detail, and work with ambiguityExcellent written and verbal communication skillsExcellent time management and multi-tasking skillsPassionate about customer experience and providing seamless interactions to viewersProficient in Google Suite, MS OfficeMandarin/Cantonese speaker is a plusExperience in Tableau, Salesforce is a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Posting Segment:

APAC DTC

Job Posting Primary Business:

APAC DTC Business Operations

Primary Job Posting Category:

Guest Experience Research/Analytics

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Singapore, Singapore

Alternate City, State, Region, Postal Code:

Date Posted:

2025-02-12