Early careers take off with United! We’ve been recognized as both a top employer for Gen Z talent by Handshake and a top 100 internship program by Yello and WayUp. Interns at United enjoy a wealth of benefits, including a robust mentorship program, exclusive travel privileges, and engaging social events to help foster a vibrant and connected community of early career professionals. Our program is designed to empower you with the skills and connections necessary to launch a successful career. We hope you join us at United, where your contributions will take flight and your career journey will soar.

Key Responsibilities:

United’s Customer Support department is dedicated to solving the complex problems our customers experience during their travel journey and supporting our operation. As an intern in Customer Support, you’ll be a part of a team that keeps United’s 24/7 operation running.

The Customer Support intern will have a cross-functional role with skills and responsibilities that include:

· Communication and leadership skills

· Ability to clearly define a problem, communicate verbally and in writing, and demonstrate expertise in your area of ownership

· Organizing cross functional teams

· Help to align multiple stakeholder teams toward a common goal

· Project management

· Ability to organize information related a project including delivery dates

· Data analysis

· Use data to find insights, solve problems, and prioritize your work

The customer support intern will also learn about working with an operational workforce. This intern will get front-line experience with the agents who take customer calls and solve problems real time in our contact centers. Success in this role will include understanding and addressing the needs of both our customers and our employees.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed:

· Current undergraduate student demonstrating strong academic performance

· Strong verbal and written communication skills and the ability to work well with others

· Track record of outstanding analytical and problem-solving skills

· Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)

Additional Information:

· Position will be hybrid based in Chicago, IL

· Intern duration is 12 weeks over Summer 2025

· Must be legally authorized to work in the United States for any employer without sponsorship now and in the future

· Successful completion of interview required to meet job qualifications

· Reliable, punctual attendance is a crucial function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.