At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Medtronic Ibérica S.A. Acerca de Medtronic Pensamiento audaz. Acciones más audaces. Somos Medtronic. Lideramos la tecnología sanitaria mundial y atacamos con valentía los problemas de salud más desafiantes que enfrenta la humanidad buscando y encontrando soluciones. Nuestra misión, aliviar el dolor, restaurar la salud y prolongar la vida, une a un equipo global de más de 90 000 personas apasionadas. Impulsados por nuestro conocimiento diverso, nuestra curiosidad insaciable y nuestro deseo de ayudar a todos aquellos que lo necesitan, ofrecemos tecnologías innovadoras que transforman la vida de dos personas cada segundo, cada hora, todos los días. Espere más de nosotros a medida que potenciamos la atención basada en conocimientos, experiencias que ponen a las personas en primer lugar y mejores resultados para nuestro mundo. En todo lo que hacemos, estamos diseñando lo extraordinario. La beca se desempeñara en el equipo de Cardiac Rythmn Management. Las **funciones** a desempeñar correspondientes a la beca ofertada son: Prestar soporte dentro del departamento DIRECTO de Medtronic, en concreto: 1. Soporte a sistema de monitorización remota de pacientes con dispositivos cardiacos: + Seguimiento de las consultas recibidas a través del servicio europeo BeConnected de soporte a pacientes con monitorización remota (Línea 800). + Gestión y registro de las incidencias de Monitores CareLink. 2. Gestión de programadores: + Envíos, reparación, renovación, actualización y asignación de equipos. + Registro de cada movimiento/actualización/modificación en iProg. + Creación de usuarios y nuevos centros en la base de datos de iProg. + Seguimiento del estado de los programadores relacionados con acciones correctivas que requieren actualización de los equipos. 3. Manejo de las cuestiones relacionadas con cualquier incidencia de producto (PIR): + Cumplimentación del formulario (PIR) y registro de la información. + Envío de aquellos productos para los que se solicita un análisis. + Seguimiento de las solicitudes de información adicional por parte del equipo de Quality . + Revisión y envío de los informes finales a la red de ventas/TC y médicos implicados en el incidente. 4. Soporte técnico en el área de los productos de CRDM: + Resolución de dudas técnicas de primer nivel sobre dispositivos cardiacos implantables, contando con nuestro soporte y ayuda en todo momento. + Chequear el buzón de Directo y atender las solicitudes que correspondan. **Conocimientos** : + Manejo de herramientas de ofimática. + Conocimiento de Visual Studio y lenguajes de programación como SQL, ASPX y HTML/CSS. **Idiomas:** + Nivel alto de inglés ( Lectura: Nivel C1) / Escritura: Nivel C1/ Conversación: Nivel C1) **Experiencia previa** : + Deseable (pero no imprescindible) haber tenido contacto con sistemas de monitorización remota relacionados con el cuidado de la salud **Estudios Mínimos:** Grado **Tipo de Licenciatura/Grado:** + Ingeniero, con preferencia por un perfil de bioingeniería + Grado relacionado con el campo de la salud **Requisitos mínimos:** + Proactividad. + Capacidad de trabajo en equipo. + Dotes de comunicación: es importante una comunicación clara, ordenada y precisa para hablar con pacientes y comunicarse con ellos de un modo sencillo. + Capacidad de organización y gestión del tiempo. + Ganas de aprender y de asumir nuevos retos. **Información adicional:** + Convenio de prácticas + Duración: 12 meses (prorrogables + 6 meses) + Jornada Completa + Horario: flexible 7:30-10:00 a 16:00-18:30. Viernes y meses de verano jornada intensiva + Presencialidad oficina: mínimo 2 días/semana + Ayuda al estudio de 900€ brutos/mes + Ayuda Comida (Tarjeta Ticket Restaurant) **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) **Welcome to our new Careers Site!** **If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com