Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. 

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.  

About the Role

We are seeking an intern for Application role who will be responsible for managing, maintaining, and optimizing enterprise applications like Salesforce, ServiceNow, and other critical tools. The ideal candidate will ensure seamless application performance, resolve user issues, and contribute to process improvement through innovative solutions and integrations.

 

Responsibilities

Application Support: Provide support for enterprise applications like Salesforce and ServiceNow, monitor performance, and resolve technical issues.

Configuration and Customization: Configure, customize, and maintain workflows, reports, and dashboards to meet business needs.

Stakeholder Collaboration: Work with stakeholders to translate business needs into application enhancements.

User Support: Act as the primary contact for end-user support, troubleshoot issues, and provide timely resolutions.

Training and Documentation: Develop training programs, create user guides, FAQs, and promote self-service solutions.

System Integration: Assist in integrating applications with other business tools to improve operations and data accuracy.

Automation and Efficiency: Identify and implement opportunities for automation and efficiency enhancements.

Feature Implementation: Implement new features, upgrades, and patches with minimal disruption.

Compliance and Security: Ensure applications comply with policies and standards, monitor for vulnerabilities, and implement security protocols.

Trend Awareness: Stay updated on trends, features, and best practices in application management.

Reporting and Analytics: Develop reports and analytics to track performance and provide insights for process improvements.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field. Strong understanding of enterprise applications like Salesforce, ServiceNow, or similar platforms. Basic knowledge of scripting languages (e.g., JavaScript, Apex) is preferred. Excellent troubleshooting, problem-solving, and communication skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Familiarity with ITIL processes and Agile methodologies is a plus.

Where we’re going

solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com