'1/ Main Responsibilities:Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.Check & make sure that clear and correct details are received from the customer at the booking stage.Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.Update information in the core system.Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.Arrange document collection & upload. Provide shipping advice as per the Customer’s SOP.Generate necessary reports and information for Team Leader: Information is accurate and timely.Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.Other assignments as per the Team Leader's request.
2/ Requirements:COMPULSORY: Student (NOT fresh graduated and still be student for at least 4 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.Good English skills (both speaking & writing)Background in Economics, Logistics or AnalyticsGood attitude, hard-working, willing to learnAbility to quickly negotiate with customers in a short callGood at MS Office
3/ Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC