Intern - Food and Beverages
Rosewood Hotels and Resorts
Job Description Job Summary
To provide an efficient and courteous service and always exceed operating standards. To demonstrate the highest level of hospitality and professionalism and must act as an ambassador for the hotel, displaying a great sense of style and integrity.
Essential Duties and Responsibilities
Guest satisfactionEnsures that all associates deliver the brand promise and always provide exceptional guest service.Spends time in public areas observing associate-guest interaction and talking with guests.Maintains positive guest and associate interactions with good working relationships.
OperationsEnsure all tables are laid in accordance with the SOP.Be ready and prepared for service.Engage with and contribute to service briefings.Take instructions from your supervisor and manager, anticipate their requirements.Assist the Supervisor in controlling your section in the restaurant.Always Follow the Order of Service, responding to the shift in charge instructions.Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.Ensure that individual Mis en Place for each order is known and placed on the table.Understand guests to be prioritized – VIP’s, unhappy guests & regulars.Communicate guest preferences to the supervisor to build guest profiles.React promptly and deal with any issues, complaints, breakages & spillages.Communicate any issues to the supervisor and management promptly.Restock the station on time following the procedures.Ensure a high level of cleanliness is maintained throughout the restaurant.Complete relevant checklists correctly and honestly.Respond to changes in the F&B function as dictated by the industry, company, and hotel.Grow and improve skills and abilities through the appropriate training, assessment, and performance.Operate the micros system effectively and present the bill and take payments correctly.Handle all operating equipment carefully avoiding abuse and minimizing breakage.
Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition to the ones stated, in a reasonable framework.Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission, and core values at all times.Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.Maintains a good professional appearance complying with hotel’s grooming and uniform.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
Health & SafetyBe aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant, or equipment according to hotel procedure.Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Bomb Procedures
Other
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
To provide an efficient and courteous service and always exceed operating standards. To demonstrate the highest level of hospitality and professionalism and must act as an ambassador for the hotel, displaying a great sense of style and integrity.
Essential Duties and Responsibilities
Guest satisfactionEnsures that all associates deliver the brand promise and always provide exceptional guest service.Spends time in public areas observing associate-guest interaction and talking with guests.Maintains positive guest and associate interactions with good working relationships.
OperationsEnsure all tables are laid in accordance with the SOP.Be ready and prepared for service.Engage with and contribute to service briefings.Take instructions from your supervisor and manager, anticipate their requirements.Assist the Supervisor in controlling your section in the restaurant.Always Follow the Order of Service, responding to the shift in charge instructions.Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.Ensure that individual Mis en Place for each order is known and placed on the table.Understand guests to be prioritized – VIP’s, unhappy guests & regulars.Communicate guest preferences to the supervisor to build guest profiles.React promptly and deal with any issues, complaints, breakages & spillages.Communicate any issues to the supervisor and management promptly.Restock the station on time following the procedures.Ensure a high level of cleanliness is maintained throughout the restaurant.Complete relevant checklists correctly and honestly.Respond to changes in the F&B function as dictated by the industry, company, and hotel.Grow and improve skills and abilities through the appropriate training, assessment, and performance.Operate the micros system effectively and present the bill and take payments correctly.Handle all operating equipment carefully avoiding abuse and minimizing breakage.
Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition to the ones stated, in a reasonable framework.Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission, and core values at all times.Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.Maintains a good professional appearance complying with hotel’s grooming and uniform.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
Health & SafetyBe aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant, or equipment according to hotel procedure.Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Bomb Procedures
Other
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
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